Automotive Parts Specialist

5 days ago


Stratford, Ontario, Canada Strickland's Stratford Toyota Full time

Strickland's Stratford Toyota

About the Role:

We are seeking an experienced Automotive Parts Advisor to join our team in Stratford, ON. As a key member of our parts service team, you will be responsible for delivering exceptional customer service and ensuring that customers receive the right parts for their vehicles.

Responsibilities:
  • Customer Interaction: Build strong relationships with customers, providing expert advice on automotive parts and ensuring they find the perfect solution for their needs.
  • Order Management: Manage parts inventory, place orders, and ensure timely delivery of parts to meet customer expectations.
  • Technical Assistance: Provide technical support to both customers and service technicians, ensuring that jobs are completed efficiently and effectively.
  • Customer Service Excellence: Resolve customer issues promptly and professionally, ensuring every interaction is positive and satisfactory.
Requirements:
  • Experience: Previous experience in a dealership or as an Aftermarket Parts Advisor is essential.
  • Customer Service Skills: Excellent communication and interpersonal skills to build trust and rapport with customers.
  • Industry Knowledge: In-depth understanding of automotive parts, functions, and compatibility – you must have a solid grasp of this knowledge.
  • Certifications/Credentials: A clean record, including a successful background check, and a valid driver's abstract are required.
  • Preferred Qualifications: CDK experience is a plus, but not mandatory.
What We Offer:
  • Competitive Compensation Package: Enjoy a comprehensive salary and benefits package, including extended health care, RRSP matching, life insurance, and more.
  • Growth Opportunities: Grow with us – we encourage internal promotions and talent development.
  • Collaborative Environment: Join a supportive and collaborative team where everyone works together to achieve success.
Job Details:
  • Full-time position
  • Location: Stratford, ON
  • Work Location: In-person

We are an equal opportunity employer committed to providing accommodations to applicants with disabilities under AODA requirements.



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