Manager, Nursing and Personal Care

6 hours ago

Simcoe, Canada Norfolk County Full time

**Job Summary:** Manage the delivery of resident care services at Norview Lodge, ensuring high-quality care in compliance with Ministry of Long Term Care standards and County policies.

As a member of the Home's Management Team, you will oversee the resident care team, providing leadership and direction to ensure effective service delivery. You will be responsible for planning, directing, and supervising the day-to-day operations of the Resident Care Services Department, demonstrating leadership to applicable Supervisor positions, and ensuring complete and accurate documentation of daily attendance records, care conferences, care plans, and departmental meeting records.

**Key Responsibilities:**

  • Provide leadership as a member of the Norview Lodge Management Team.
  • Plan, direct, and supervise the day-to-day operations of the Resident Care Services Department.
  • Demonstrate and provide leadership to applicable Supervisor positions.
  • Responsible for the operations of the home in the absence of the Administrator.
  • Make recommendations to the Administrator regarding recruitment, discipline, and termination of staff.
  • Ensure complete and accurate documentation of daily attendance records, care conferences, care plans, and departmental meeting records.
  • Lead staff through effective communications, coaching, counseling, and mentoring with a goal toward continuous improvement.
  • Maintain staffing by ensuring appropriate recruitment, orientation, coaching, and training is completed for all disciplines within the Nursing department.
  • Conduct performance management through ongoing informal feedback, audits, and annual formal evaluations.
  • Support, direct, and guide all staff members to work in accordance with applicable health and safety legislation.
  • Provide staff with the means to report Health and Safety issues and communicate resolutions for a safe working environment.
  • Act within the terms of the relative Collective Agreement with assistance from the Administrator (and/or Human Resources department) when and if required.

**Promote and Maintain Positive Public Relations:**

  • Ensure effective communications with family and residents.
  • Maintain partnerships with supporting agencies.
  • Act as a liaison with the community to increase public awareness and provide information to outside interests about the home and services offered.
  • Share information with outside partners in Care.
  • Seeking services from outside sources and partners.

**Develop, Implement, and Evaluate Strategic Planning, Goals, and Objectives:**

  • Access resident needs and ensure quality care is provided within compliance and legislation.
  • Ensure confidentiality is always maintained.
  • Provide a consistent approach to resident care delivery.
  • Use external resources and team conferences to identify and correct gaps in care delivery.
  • Oversee the admissions process to ensure a smooth consistent process with all departments.
  • Participate in resident care conferences as required.

**Ensure Implementation and Evaluation of the Infection Control Program:**

  • Ensure evidence-based and best practice standards are used to guide care and decision making.
  • Ensure compliance and legislated requirements are met.
  • Develop, monitor, and maintain immunization programs for staff and residents.
  • Liaise with other departments and Ministry contacts as required.

**Create, Implement, Evaluate, and Monitor Measures to Improve the Quality of Services Provided:**

  • Participate as a member of the management team in the leadership of the operation's at Norview Lodge.
  • Develop, implement, monitor, and evaluate policies and procedures in accordance with Ministry and Public Health standards relevant to resident care.
  • Ongoing evaluation of programs, time management, and staffing audits.
  • Support, lead, and participate in Quality Improvement for programs and the facility, and interpretation of data to support QI projects and initiatives.
  • Monitors the quality of nursing services using quality indicators from a variety of sources such as CIHI and RAI-MDS or any other related needs, the tools provided for in the quality improvement program.
  • Lead the accreditation process if required.
  • Direct involvement in solving or attending to Resident/family issues or concerns.
  • Ensures risk management process is adhered to by reviewing staff and resident incident reports, monthly indicators, MOLTC compliance reviews, Public Health Inspections, and Ministry of Labour inspections.
  • Ongoing review of goals and objectives in coordination with corporate direction.
  • Investigate, implement, and evaluate documentation practices.
  • Manage and monitor operating and capital expenditures, ensuring that all information has been accurately recorded.
  • Effectively manage the financial resources to be within budget guidelines and allocate appropriately.
  • Participate in the planning, monitoring, and tracking of financial budgets.
  • Provide input into facility operating and capital budget process.
  • Develop, manage, and participate on committees such as but not limited to Regional Directors of Care meetings, Haldimand-Norfolk Community Care Access, Haldimand-Norfolk Facility Infection Control Committee, Alzheimer Society, and others as required.

**Requirements:**

**Knowledge and Experience:**

  • Must be a Registered Nurse with a current certificate of competence from the College of Nurses of Ontario and be a member in good standing.
  • A Bachelor of Science in Nursing is preferred.
  • Post-Secondary Education in Gerontology is preferred.
  • Must have a minimum of three years' experience working in a Long-Term Care facility in a managerial and leadership capacity.
  • Experience with Resident Assessment Instrument-Minimum Data Set is an asset.
  • Experience with PointClickCare is an asset.
  • Demonstrate proven knowledge of dealing directly with the Ministry on Long Term Care for inspections of any type.
  • Must hold a current First Aid and CPR certification.

**Skills and Abilities:**

  • Must possess working knowledge of legislation relating to the Long Term Care environment.
  • Knowledge in infection control, quality assurance, risk management, work place safety, and budget management.
  • Knowledge of human resources including working within a unionized environment.
  • Good communication skills (both oral and written).
  • Proven management and team leadership skills.
  • Proven time management skills and ability to manage multiple projects.
  • Demonstrated ability to work within specific deadlines.
  • Valid Ontario driver's license and access to a reliable vehicle.
  • Computer expertise - must be able to apply basic functions of Corporate standard software and have knowledge of department specific software such as PointClickCare.
  • Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act.

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