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Assistant Store Leader

2 months ago

Calgary, Alberta, Canada Tapestry Full time

Job Title: Assistant Store Leader (Manager)

Primary Purpose:

The successful individual will leverage their proficiency in retail to drive business growth and customer satisfaction.

Client & Service Expert:

  • Develop and implement business driving initiatives to build repeat business and attract new customers.
  • Communicate and achieve store productivity targets, including sales per hour, adt, upt, and capture rate.
  • Ensure all associates and leadership complete the sales training program and develop strong product knowledge across all categories.
  • Model and supervise the selling environment, providing consistent coaching on sales training process to ensure the highest level of customer service and sales.

Leadership Presence/Steward of Talent:

  • Assist Store Manager with achieving financial success through improvement of measurable results that positively impact the store performance.
  • Responsible for assuming the Store Manager role in manager's absence.
  • Lead by example with the achievement of personal sales goals.
  • Educate team on sales plans, personal goals, measurable stats, and coach to these stats to ensure business is maximized.
  • Ability to network in the community to ensure open positions are filled efficiently with little impact to the business.
  • Conduct ongoing review and assessment of employee performance.

Building Brand Equity:

  • Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customer.
  • Ensure brand and operating standards are met to support brand consistency.
  • Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
  • Communicate merchandise sell-through, stock position, business trend information, product issues, and customer feedback to Store Manager to increase customer service and sales.

Operational Excellence:

  • Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing facility.
  • Assist Store Manager with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
  • Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets.
  • Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.

The accomplished individual will possess:

  • Professional sales development and exceptional interpersonal skills.
  • Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base.
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
  • Comfortable in making decisions and mediating conflict within a team-environment.
  • Proficient in Windows-based software, such as Excel, Word, and Outlook.

An outstanding professional will have:

  • Minimum 3 years management experience in a comparable retail environment.
  • College degree preferred.
  • Prior luxury goods experience preferred.

Physical Requirements:

  • Available to work store schedule, as needed, including evenings and weekends.
  • Standing for extended periods of time.
  • Able to safely lift boxes up to 40 pounds.
  • Comfortable climbing ladders.

Our Competencies for All Employees:

  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and 'actionable' positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers:

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.