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Customer Experience Associate

2 months ago

Fort Nelson, Canada Scotiabank Full time

Customer Experience Associate

Join a purpose-driven team at Scotiabank, a leading bank in the Americas, where we put our customers first and help them achieve their financial goals.

As a Customer Experience Associate, you will be the face of our branches, connecting with customers in a relatable way and providing exceptional service throughout their journey.

  • Taking a proactive approach to understanding customer needs and delivering personalized service
  • Processing day-to-day transactions and nurturing long-standing relationships
  • Identifying and fulfilling sales opportunities to contribute to the branch's targets
  • Sharing technical expertise and introducing customers to mobile banking applications

Key Responsibilities:

  • Building strong customer relationships and delivering excellent customer service
  • Uncovering and solving customer needs
  • Explaining complex concepts simply
  • Demonstrating success in a target-based performance environment
  • Demonstrating eagerness to learn and determination to succeed

Requirements:

  • Proven customer service skills through work or community involvement
  • Ability to work in a professional, friendly, and efficient manner
  • Flexibility to work a varied schedule
  • Comfort in simple sales situations
  • Strong technical skills and ability to promote digital banking options

What We Offer:

  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support career growth and enhance skills
  • A collaborative team of innovative thinkers
  • A competitive compensation and benefits package
  • Recognition and rewards for high-performance

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.