Mercer Certinia Support Administrator

3 weeks ago

Toronto, Ontario, Canada MMC Corporate Full time

Marsh is seeking candidates for the following position based in the ­­­­­­­­­­­­­­­­­­­Toronto office:

Mercer Certinia Support Administrator

What can you expect?

  • The Mercer Certinia Support Administrator to support the design, implementation, and ongoing support of the platform.
  • This administrator will be responsible for maintenance, configuration and troubleshooting of the FinancialForce (Certinia) modules, end user work request, incident tickets, process changes, and regular system maintenance.

What is in it for you?

  • Work for a global company with excellent benefits and a dynamic culture.
  • Excellent growth/advancement opportunity.
  • Work with collaborative successful colleagues who truly care about the work and each other while maintaining work life balance.

We will count on you to:

  • Maintain and administer user access, security settings, application configuration, maintenance, and improvement of our FinancialForce (Certinia) tool.
  • Work with the various Business segments and technology teams to develop and implement new business processes within FinancialForce (Certinia).
  • Customize FinancialForce (Certinia) to fit business needs, with the ability to create custom objects, fields, and formulas.
  • Actively identify and implement process improvements within the FinancialForce (Certinia) platform.
  • Keep abreast of new FinancialForce (Certinia) features and functionality, providing recommendations for process improvements.
  • Provide training, documentation, and assistance to users on the FinancialForce (Certinia) functionality.
  • Ensure system integrity and security, manage user roles and profiles, and perform regular system audits.
  • Upgrade and configure FinancialForce (Certinia) for optimal performance and integrations.
  • Creating and maintaining reports and dashboards customizations.

What you need to have:

  • Bachelor's degree required Computer Science, Computer Information Systems, other majors to be considered on an individual basis.
  • Salesforce Certification.
  • 2+ years of configuration experience with Salesforce or FinancialForce PSA.
  • Applying best business practices for Salesforce/FinancialForce configuration changes.
  • Experience working independently and collaboratively.
  • Hands-on experience in administration setup, including managing users, security controls, data, and creating roles, profiles, permission sets and data loading tools.
  • Ability to debug issues and document requirements.
  • Strong problem-solving skills with the ability to provide optimal solutions.
  • Excellent verbal and written communication skills.
  • Strong customer service skills

What makes you stand out:

  • Experience working in Agile methodology, applying Agile principles and practices.
  • SQL scripting or similar scripting capabilities.

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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