Pension Administration Specialist

4 weeks ago


Toronto, Ontario, Canada Mercer Full time

At Mercer, we're creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally – regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome here.

Mercer Canada is seeking candidates for the following position on the Toronto team to work in a hybrid environment.

Pension Administration Specialist

What can you expect?

  • Opportunity to work in a team environment as part of Mercer's pension administration Client Services
  • You will provide high quality administration service to a portfolio of clients, demonstrating outstanding and timely customer service in all dealings with client contacts
  • You will be part of a company committed to enhancing the health, wealth, and careers of the clients we serve and their employees — and will work for a company equally invested in the development of our own people
  • You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace
  • You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance

What is in it for you?

  • A company with a strong brand and strong results to match, and are committed to making a difference in the lives of people
  • A culture of belonging, innovation, collaboration, internal mobility, and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
  • Competitive pay (salary and bonus potential), full benefits package – effective starting Day 1 (Medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan) or TFSA (Tax Free Savings Account))
  • Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture
  • Employee Resource Groups which provide access to leaders, relevant volunteer, and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

We will count on you to:

  • Work independently and as a member of a team with minimal supervision on assigned projects to generate accurate and efficient solutions
  • Adapt to evolving standards, procedures and tools
  • Analyze pension plan documents to complete or provide final peer review of complex pension calculations performed by others ensuring accuracy against plan documents for defined benefit pension plans, and use this knowledge to develop or update system, calculator and database
  • Maintain an expert knowledge of relevant pension related legislation in all provincial jurisdictions
  • Prepare annual statements for plan members
  • Calculate pension adjustments (PA), pension adjustment reversals (PAR), and past service pension adjustments (PSPA) and pension indexation
  • Provide peer review on all year-end process – i.e. pension adjustments, pension adjustment reversals, membership reconciliations, fund reconciliations, annual statements, annual information returns, etc.
  • Maintain an expert knowledge of relevant pension related provisions in the Income Tax Act
  • Identify and resolves issues that affect accuracy, and suggest process improvements to management
  • Provide guidance and training to client teams and serve as a subject matter expert
  • Analyze legislative and regulatory summaries, ensure compliance for all client work, and adhere to all established standards
  • Act in accordance with Mercer Professional Standards and following the peer review/checking process
  • Set priorities and coordinate projects with regard to established deadlines
  • Mentor junior administrators

What you need to have:

  • Strong analytical and organization skills with high attention to detail
  • Excellent written and oral communication skills
  • Strong Proficiency with Microsoft Office Suite, particularly Excel and Word
  • 5+ years' experience administering defined benefit pension plans
  • Experience working with multiple legislative jurisdictions

What makes you stand out:

  • Basic understanding of actuarial principles, Bachelor's degree in mathematics, administration, or another related field
  • Bilingual (English and French)

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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