Customer Service Representative
2 days ago
Responsibilities:
- Schedule Customer Service agents
- Monitor updates from OCC and report to airport authorities
- Review flight logs to ensure accurate billing
- Track passenger counts for airport submissions
- Attend airport meetings with General Manager
- Update IFIDS
- Meet with General Manager to discuss employee and operational challenges
- Complete daily ops logs in Vortex
- Ensure baggage deliveries are completed
- Provide weekly passenger numbers to airport
- Prepare and stock international packages
- Bridge aircraft
- Complete shift planning board
- Work effectively with airline crew
- Perform light grooming duties
- Other duties as assigned
Qualifications:
- 2 years' Counter Agent experience with increasing responsibilities
- Successful completion of all Training and Read and Signs
- RAIC/Security Clearance pass
- Strong customer service skills
- Attention to detail
- Previous experience managing/building a schedule
- Previous Airport customer service experience
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