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Catering Lead

2 months ago

Kitchener, Ontario, Canada Compass Canada Full time

Manage catering events, staff, and timelines to deliver exceptional service and ensure client satisfaction.

You might not know our name, but you know where we are. Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.

We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow.

Imagine a place where people work as one to create an experience that inspires many. We're here to serve, because of what we do, people share so much more than a meal.

We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres.

Catering Lead

This leadership role requires managing on-site staff, timelines, and client expectations. You'll oversee the entire scope of service, from event setup to delivery and cleanup.

  • Manage staff and follow timelines for event setups and service.
  • Engage with clients and Sales Managers to maintain a rapport while running events.
  • Ensure all food is presented, served, and displayed per standards.
  • Log and maintain food temperatures.
  • Loading vans with catering supplies and ensuring all items are accounted for.
  • Drive to event locations.
  • Coordinate catering staff schedules to ensure all functions are delivered, served, and cleared in a timely fashion.
  • Maintain a calm demeanor while under pressure.
  • Make quick, efficient decisions.
  • Thoroughly clean location after event is completed and assist with inventory, food storage and other closeout tasks.
  • Return food and beverages, serving equipment and utensils to catering facility.
  • Ensure strict compliance with Compass' Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.

About you:

  • Must drive and have a valid driver's license.
  • You must have a valid Food Handler Certificate or provincial equivalent and Responsible Beverage Service Certificate for the province in which you are applying.
  • Open availability to work both morning and evening events.
  • Min. 4 years of catering or hospitality management, supervisory experience.
  • Excellent customer service skills.
  • Able to accurately read event orders and organize deliveries for the day.
  • Adept at conflict resolution.
  • Advanced problem solving and delegating skills.
  • Confident leadership qualities including staff motivation, staff direction.
  • Ability to follow and maintain written and oral directions for timelines and room setups.
  • Ability to work independently or as part of a team.
  • Extremely well organized and efficient; able to multi-task.
  • Good attention to detail.
  • Physical ability to carry out the duties of the position.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate.