Night Auditor

Found in: beBee jobs CA - 1 week ago

Montreal, Quebec, Canada Marriott Residence Inn Montreal Airport Full time

OPERATIONS

  • Possesses thorough knowledge of front desk and customer service operations.
  • Performs all tasks listed on the position checklist.
  • Verifies the transactions of each receptionist during the day and evening.
  • Processes credit card transactions.
  • Invoices room rates and taxes on each customer invoice.
  • Finalize transactions completed during the day.
  • Creates and/or prints and transmits required reports.
  • Verifies, balances and reviews room availability to maximize hotel revenues.
  • Assigns rooms according to special requests.
  • Responsible for the security of the hotel and guests during the night.
  • In addition to these responsibilities, performs the duties outlined in the Receptionist job description.

SKILLS

  • Basic knowledge of the operation of front desk equipment. Ability to solve minor problems and/or know the appropriate contacts.
  • Encourages teamwork.
  • Familiar with operating procedures and standards.
  • Selfmotivated and able to work with minimal supervision.
  • Willingness to respond to emergencies as quickly as possible.
  • Strong sense of customer service and attention to detail.
  • Must comply with department, hotel and company procedures and standards.
  • Responsible for knowing the hotel's emergency procedures.

CUSTOMER RELATIONS

  • Is available and easily accessible to guests.
  • Takes a proactive attitude in handling guest concerns/difficulties. Implements the service gap recovery plan.
  • Is professional and courteous at all times with customers.
  • In order to better serve customers, all personal and business conversations should be interrupted in their presence.
  • Remains visible to customers at all times.
  • Demonstrates confidence, energy and enthusiasm in all customer interactions.
  • Is discreet in handling customer issues.
  • Respect to departmental dress code and professional appearance standards.
  • In addition to the above duties, the incumbent will perform any other reasonable duties required by the management team and related to the smooth running of operations.
  • Available at night

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