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Response Centre Specialist Full Time
2 months ago
At London Drugs, we're more than just a retail chain - we're a community, a partnership, and a team. As one of Canada's fastest-growing and most successful retailers, we're seeking innovative, customer-focused individuals to join our team.
About the RoleThe Response Centre Specialist is a key member of our Loss Prevention Operations team, responsible for monitoring company locations via remote systems. As a front-line point of contact, you'll professionally and efficiently respond to incidents, ensuring documentation meets established protocols.
Responsibilities- Protect company assets and reduce losses
- Remote monitoring of designated company locations
- Provide dispatch information to emergency responders as needed
- Support internal customers
- Prepare incident reports and evidence packages
- Conduct daily compliance audits
- Conduct telephone interviews
- Possess a current provincial security worker license with a security guard designation
- First Aid & W.H.I.M.I.S. training
- Basic working knowledge of computers, networks, and security systems
- Understanding of criminal code sections applicable to Loss Prevention and protocols
- Working knowledge of retail loss prevention and security practices
- Education in criminology, emergency management, justice, or security management is an asset
- Ability to maintain a professional demeanor in critical situations
- Ability to work independently in a demanding environment
- Strong time management, organizational, and prioritization skills
- Ability to maintain confidentiality of company information
- Ability to interview and gather relevant information
London Drugs is 100% Canadian owned and focused on local customers' satisfaction. With 79 stores across Alberta, Saskatchewan, Manitoba, and British Columbia, we employ over 8,000 staff dedicated to providing a superior shopping experience.
Benefits- Comprehensive medical, dental, prescription drug, and vision coverage
- Company matched RRSPs
- Employee Discount Program
- Postsecondary Entrance Scholarships for you or your children
- Community Involvement
We offer advancement opportunities through our promote-from-within policies and a comprehensive benefits program. Starting pay will fall within the salary range indicated and may vary based on job-related experience, knowledge, and education.
RequirementsCandidates must be available to work a flexible schedule, Monday through Sunday, 40 hours per week. The Response Centre is a 24/7, 365 days per year operation, and employees will be scheduled on a rotational basis for shifts that are days, afternoons, evenings, and overnights.
