Resident Manager
1 month ago
Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.
Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more
We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we'd love to hear from you
Responsibilities:
Ensure the health, comfort and safety of our Customers
Must live on-site
Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
Duties include scheduled office hours and on-call duties (excluding scheduled days off)
Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hours
On-call requirements include but are not limited to: answering calls, showing suites, responding to emergencies, attending to after-hours complaints such as noise complaints, cleaning duties, maintaining building quality standards, etc.
Ensure daily communication with all site Associates
Collect rent and follow up on defaults
Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
Inspections of vacant and upcoming suites
Lease and show suites
Ensure all rental enquires are answered within the guidelines provided
Annual suite inspections
Prepare and deliver bank deposits
Administrative duties including processing paperwork for site and other Associates
Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
Ensure proper and accurate inventory management
Snow removal as required
Cleaning as required
Touch-up painting as required
Complete all required administration for the position on a tablet
Complete other tasks assigned by the Leader
Experience and Educational Requirements:
2 years Customer Service Experience preferred
Post-Secondary Education in related field
Technical Requirements:
Computer experience is required with web-based programs preferred
Ability to learn and adapt quickly to changing systems and new technology
Familiarity with computer tablets is an asset
Non-Technical Requirements:
Strong commitment to providing excellent customer service
Dedicated to building better communities for all our Customers and surrounding communities
Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
Excellent listening and telephone etiquette skills
Exceptional problem-solving and decision-making capabilities
Strong planning and organizational skills coupled with ability to multi-task and prioritize
Excellent time-management skills
Ability to handle sensitive and confidential matters
Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
Ability to work independently (self-managed) and with other Associates in a team environment
Ability to learn quickly, adapt to change and be flexible in nature
Displays a high level of initiative and commitment to success (striving toward Boardwalk's mission statement)
Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness
Ability to spend up to eight hours walking, standing, climbing stairs, lifting
Ability to maneuver or lift up to 10kg with the proper equipment
Interested applicants are invited to submit a cover letter and resume.
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Post-offer/Pre-employment Physical Testing where applicable.
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Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life
Deeply rooted in family spirit and humility, Boardwalk's five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of 'treat others as you would like to be treated,' 'be good,' 'love community' and 'have fun,' we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.
We hope these values speak to you as they speak so meaningfully to us
As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.
Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.
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Diversity, Equity and Inclusion Commitment Statement
We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.
Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.
We believe every Associate in our team enriches our diversity by exposing us to a broad range of values, customs and experience to better understand and engage with the world around us, identify challenges, so as to discover, design and deliver solutions together.
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