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Residence Life Coordinator, Ancillary Services

3 months ago

Calgary, Alberta, Canada The University of Calgary Full time

Description

Residence Experience within
Ancillary Services is currently seeking a Full-time Limited Term
Residence Life Coordinator for approximately 12 months with the possibility of extension.


The Residence Life Coordinator (RLC) reports to the Supervisor, Residence Education and plans, implements, and critically analyzes the Residence Education components of Residence Services' operations.

In particular, the RLC supports student success by fostering healthy and engaging student communities, connecting students with various resources and the broader campus, and holding accountable students who disrupt or undermine those efforts.

Due to the nature of Residence Education operations, some early morning, late evening, overnight, weekend and holiday work is required.

Workloads are heavier at peak periods, especially mid-March through mid-April and mid-August through mid-September. The RLC has the option to live on campus in an assigned unit. The RLC is provided a taxable benefit for housing.

Summary of Key Responsibilities (job functions include but are not limited to):

  • Recruit, select, train, and supervise 62 Community Advisors (CAs), 7 Senior CAs, and 1 Training and Orientation Facilitator.
  • Attend and participate in regular departmental meetings (CA meetings, Residence Students' Association meetings, staff meetings).
  • Participate in campus and residence committees that affect Residence students.
  • Uphold the Residence Community Standards.
  • Aid in and oversee the development and presentation of programs for student and community development.
  • Attend all emergency calls and make appropriate calls for assistance as needed.
  • Administer community evaluations to determine student needs and concerns.
  • Maintain regular office hours.
  • Work with individual students to resolve conflict and address concerns.
  • Perform administrative duties as directed to support the Housing Services and Residence Education Team.

Qualifications / Requirements:

  • Undergraduate degree required, with a concentration in a related field strongly preferred; a combination of education and experience may be considered.
  • At least two years of experience as a resident advisor / community advisor in higher education residence is required.
  • At least one year of experience in a senior resident advisor / community advisor in higher education housing is preferred.
  • Professional and/or graduate degree in a related field preferred.
  • Experience managing conflict, criticism and contentious issues required.
  • Experience working in a campus residence environment is required.
  • Experience interacting with demanding customers or clients strongly required.
  • Experience supporting and/or facilitating student success strongly required.
  • Experience responding to emergencies or urgent / distressing situations strongly required.
  • Experience planning and implementing major initiatives in alignment with broader organizational priorities.
  • Experience managing objectives that may only be achieved gradually, after revisiting tasks or reengaging other stakeholders multiple times.
  • Highly effective verbal, written and crosscultural communication skills.
  • Highly effective documentation, organizational and administrative skills.
  • Demonstrated highly effective computer skills and an aptitude for quickly adapting to make the best use of new software.
  • Aptitude for effectively supervising young adults.
  • Aptitude for motivating and coaching students from diverse backgrounds.
  • Aptitude for managing ambiguity and adapting to change.
  • A valid Class 5 driver's license (cannot be a graduated license) with proven good driving record (abstract required).

Application Deadline:
May 8, 2024

This position is part of the AUPE bargaining unit, and falls under the
_Specialist/Advisor Job Family, Phase 2_.


For a listing of all management and staff opportunities at the University of Calgary, view our
Management and Staff Careers website.


About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age.

Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking.

It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit


The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.


  • We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada._