Regional Director, British Columbia and Ontario

4 days ago

Toronto, Ontario, Canada Chatters Limited Partnerships Full time
About Chatters Limited Partnership

Chatters Limited Partnership is a leading company in the Canadian Hair and Beauty industry, with 117 locations and a strong commitment to excellence. We are seeking an experienced leader to join our dynamic team as a Regional Director for the British Columbia and Ontario locations.

Key Responsibilities
  • Leadership and Team Management
    • Provide strategic direction and leadership to the regional team, ensuring alignment with company goals and objectives.
    • Work closely with District Managers to implement relevant objectives, KPIs, processes, and programs.
    • Recruit, train, develop, and mentor a high-performing team of managers and staff across multiple locations.
    • Foster a positive and dynamic work culture that encourages collaboration, innovation, and continuous improvement.
  • Operational Excellence
    • Oversee the day-to-day operations of all locations within the region, ensuring adherence to company standards, policies, and procedures.
    • Develop and implement strategies to optimize operational efficiency, maximize sales, and enhance profitability.
    • Analyze performance metrics, identify areas for improvement, and implement action plans to address operational challenges.
  • Guest Experience
    • Champion the delivery of exceptional customer experiences across all locations, ensuring consistency in service quality and guest satisfaction.
    • Stay abreast of industry trends and customer preferences to anticipate and respond to changing market demands.
    • Implement initiatives to enhance customer loyalty and retention, driving repeat business and positive word-of-mouth referrals.
  • Financial Management
    • Develop and manage regional budgets, forecasts, and financial targets in collaboration with the executive team.
    • Monitor financial performance, analyze variances, and take proactive measures to achieve revenue and profitability goals.
    • Implement cost-control measures and identify opportunities for revenue growth and expense optimization.
  • Strategic Planning and Execution
    • Collaborate with senior leadership to develop and execute regional business plans and growth strategies.
    • Identify market opportunities, expansion prospects, and competitive threats, providing insights and recommendations to inform decision-making.
    • Drive the implementation of strategic initiatives, ensuring alignment with organizational priorities and timelines.
  • Communication and Reporting
    • Facilitate effective communication channels within the regional team and across the organization, promoting transparency, collaboration, and accountability.
    • Provide regular reports, updates, and insights to senior management on regional performance, key initiatives, and strategic priorities.
    • Maintain a high level of competence and professionalism when representing Chatters at all times.
Qualifications
  • Three to five years of experience in a senior leadership role, preferably as a Regional Director or in a similar multi-site management capacity, preferably in a retail or beauty environment.
  • Proven track record of success in driving business growth, achieving revenue targets, and optimizing operational performance within the beauty or retail industry.
  • Demonstrated experience in team management, including recruitment, training, coaching, and performance management.
  • Strong background in strategic planning, execution, and change management, with the ability to lead organizational initiatives and drive continuous improvement.
  • Familiarity with retail management systems, point-of-sale (POS) systems, and other technology platforms used in the industry.
Benefits
  • Chatters employee benefit offerings include discounted products and services, medical and dental, employer RRSP contributions, ongoing opportunities to learn and grow, and paid travel.

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