Rooms Controller

5 days ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time
About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

Join our team

Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a driven, organized and dynamic Rooms Controller who shares our passion for excellence and who infuses enthusiasm into everything they do

About the role:

The Rooms Controller must have a commitment and passion for ensuring the best in guest services and assisting with creating a welcoming first impression and lasting farewell.

Key Functions:
  • Assigning rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests
  • Coordinating with Housekeeping to track readiness of rooms for check-in
  • Running daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Speaking with team members using clear and professional language; answering telephones with appropriate etiquette
  • Assisting with check-in and check-out when needed
  • Handling and managing "Queue" Rooms
  • Keeping track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping
  • Accommodating requests for room changes when possible
  • Working closely with Reservations department
  • Clearing departures in computer system to document rooms that are no longer occupied
  • Reviewing and preparing for early check-ins, express and late check-out requests from guests and providing guidance to teams based on occupancy and arrival patterns
  • Liaise with Housekeeping to prepare showrooms for sales & marketing needs
  • Attending weekly meetings
  • Handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves guest complaints; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Preferred qualifications & skills:
  • At least 1 year experience within the same or similar position with hospitality;
  • Previous luxury hotel operations experience
  • Strong organizational and communication skills
  • The ability to multi-task on several assignments at once
  • The ability to operate computer equipment and several other computer programs
  • Computer proficiency, especially in Microsoft Word, Excel, and Outlook
  • Previous experience with OPERA PMS and HotSOS
  • Excellent written and verbal communication in English
  • Additional language a definite asset for career growth
  • Completion of Post Secondary Education in Hospitality or related field.
What we offer:
  • Paid time off, including vacation days, floating days, and sick days
  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
  • Complimentary meal per shift in our employee dining room, OASIS
  • Complimentary dry cleaning of uniforms
  • Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
  • Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
  • Monthly Employee Recognition celebrations and Bi-Annual Employee Parties

    ... and more
Schedule & Hours:

The ideal candidate will have an open availability and able to work weekdays, weekends, and holiday

We look forward to receiving your application

Successful candidates must possess legal work authorization in Canada.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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