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Room Attendant

3 months ago

Toronto, Ontario, Canada Embassy Suites by Hilton Toronto Airport Full time
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Room Attendant Part-time (Weekends Only)

JOB OVERVIEW
Clean guest rooms and/or other assigned areas in a timely and thorough manner to ensure total guest satisfaction

DUTIES AND RESPONSIBILITIES

  • Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
  • Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
  • Report to supervisor needed repairs or unsafe conditions.
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Monitor and control supplies/amenities and minimize waste within all areas of housekeeping.
  • Maintains linen cart and supplies neat and organized to department standards.
  • Maintains security of equipment, keys and supplies issued each day.
  • Report, turn in, and/or log all lost and found items according to established procedures.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • May regularly assist with deep cleaning projects.
  • May have turndown duties.
  • Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards

QUALIFICATIONS AND REQUIREMENTS

  • Basic reading, writing, and math skills.
  • Some housekeeping experience
  • Friendly and hospitality focused
  • Attention to detail
  • Ability to work under pressure in a fast paced, stressful environment
  • Organizational skills
  • Teamwork
  • Problem solving

Health and Safety

  • Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
  • Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
  • Report all injuries or illnesses to a supervisor or manager immediately.
  • Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.