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Community Safety and Compliance Officer

2 months ago

New Westminster, British Columbia, Canada City of New Westminster Full time

**Community Safety and Compliance Officer**

The City of New Westminster seeks a compassionate and experienced professional to support people experiencing homelessness and connect with the community who may be impacted by these issues.

The City of New Westminster is seeking a compassionate, trauma-informed, and experienced professional to join our newly created Crises Response Team. As a key field staff person, you will connect with people who are unhoused and may be living in encampments, as well as other members of the community who may be experiencing impacts related to these issues.

**Key Responsibilities:**

• Conduct regular safety patrols of encampments and welfare checks of unhoused people throughout the City and respond to calls for service.
• Provide oversight, input, and direction to the Crises Response team to ensure their personal and physical safety is assured and that established safety policy, procedures, and protocols are being followed during their regular duties.
• Determine the appropriate response for addressing encampments taking into consideration the safety of staff as well as the people in and around the encampments.
• Provide inspection, investigation, and seek compliance of City bylaws related to and associated with encampments.
• Respond to calls for service from the community that arise from people who may be unhoused or have addiction, mental health, or other health concerns, including addressing issues and providing education.
• Liaise with community stakeholders, members of the Crises Response Team, and other City departments to support unsheltered people and gain compliance with City bylaws.
• Connect with people who are unhoused and establish clear expectations, requirements, and a plan and follow up in a compassionate way to achieve compliance.
• Recommend policy and procedure changes and updates related to continuous safety improvements by remaining current with WorkSafe BC, industry best practices, and environmental trends that may impact the safety and well-being of the unhoused and City staff.
• Develop short-term strategies to deal with various situations, including gaining voluntary compliance.
• Coordinate with the City's homelessness livability supervisor and outreach workers to ensure culturally appropriate, safe, and competent services are provided in a variety of environments dependent on the needs of the individual.
• Deal confidently and respectfully with volatile and unpredictable crisis situations, including those in which mental health and substance use issues are factors, with worker safety being the first consideration.
• Identify and develop relationships and work collaboratively with organizations and service providers that support unhoused people in the community.
• Perform safety-related audits and risk assessments of City public spaces where unhoused people congregate and make recommendations for public safety and deployment of City staff using CPTED principles.
• Report on individual and program outcomes and challenges to inform progress and overall design and direction of the pilot program.

**Requirements:**

• Ability and comfort working with vulnerable, culturally diverse, and racialized populations.
• Two years recent related experience in social work, outreach, or bylaws, working on the frontline with unsheltered individuals and those living with mental health and substance use issues.
• Certificate in Community Mental Health Work or equivalent is considered an asset.
• Completion of Bylaw Compliance, Enforcement, and Investigation Skills Level 1, level 2 considered an asset.
• An Indigenous background or experience or training with Indigenous culture and practices is an asset.
• Exceptional note-taking, file management, and report-writing skills.
• Physical ability to carry out the duties of the position.
• Ability to work non-standard hours.
• Occupational First Aid Level 1.
• Naloxone training.
• Class 5 Drivers' License.