Cabin Crew Manager

Found in: beBee jobs CA - 1 week ago


Vancouver, British Columbia, Canada Air Canada Full time
Job Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada is pursuing its goal to become a Global Champion. To achieve this, the In-Flight Service team is looking for a Cabin Crew Manager leader that will focus engaging, inspiring and coaching frontline ambassadors in the areas of customer service, operations, and safety excellence.

By directly impacting the customer service experience, the Cabin Crew Manager will display strong leadership skills on the ground and onboard aircraft. The aim of this role is to encourage, develop and strengthen the capabilities of cabin personnel.

Responsibilities:

Performance Leadership

  • Anticipate employees' and customers' needs and be available for them.
  • Act as a coach, motivate and engage our frontline ambassadors and the immediate team to build a positive and high performing group.
  • Responsible for the administration and handling of disciplinary investigations and meetings with employees including investigations of issues and labour relations issues.
  • Perform coach rides to achieve service consistency.
  • Act as the point of contact on focus flights and act upon controllable issues on the spot.
  • Serve as subject matter expert on specific routes and as primary interface/liaison between employees and company.
  • Liaise with the IFS training and Customer Experience team to identify areas of training that requires more focus.
  • Provide findings and possible recommendation to management in the areas of on-board service compliance, performance management, and continuous improvement.

Operational Leadership

  • Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety and operational standards.
  • Assist on engaging frontline ambassador with corporate image compliance prior to boarding and onboard the aircraft.
  • Responsible to brief departing cabin crew during on-board flight briefings and responsible to provide direction on product expectations and the corporate vision.
  • Effectively communicate the rationale of company policies, procedures, and products on board and during layovers. Act as a direct liaison between frontline ambassadors and the Customer Experience Team.
  • Assist with irregular operations, STOC operations, any other operational contingencies set by Airports, government regulators, and Air Canada.

Qualifications

  • Possess at least a high school diploma.
  • Highly adaptable and flexible to support a 24/7 operation.
  • Able to work shifts and adapt for flexible schedule changes.
  • Experience in leading, motivating and coaching.
  • Successfully complete the Flight Attendant training program and maintain qualifications.
  • Excellent interpersonal, conflict resolution, and communication skills (written and verbal).
  • Intercultural competence and consciousness.
  • Strong organizational skills and ability to create and achieve a vision.
  • Strong customer focus.
  • Strong analytical and creative skills.
  • Strong knowledge of safety, service standards, and labor relations.
  • Competitive awareness.
  • Detail oriented.
  • Ability to meet deadlines, work under pressure and achieve multiple objectives.
  • Airline / hospitality experience an asset.
  • Fluency in English and French as a quantifiable asset or route language.

Working Conditions:

The incumbent will be exposed to moderate levels of stress and will work in a fast-paced environment.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


  • Amphibious -Twin Otter Pilot

    Found in: beBee jobs CA - 8 hours ago


    Vancouver, British Columbia, Canada Washington Corporations Full time

    Washington Corporations, a leading industrial and heavy equipment company, is currently seeking an experienced and motivated DHC-6 PIC and SIC pilot to join its private Part 91 Flight Department. These positions are for the summer flying season June-September, flying an Amphibious Twin Otter in and around the Vancouver, BC area. Candidates should have solid...

  • Subhead Trades 2

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada UBC Full time

    Staff - UnionJob CategoryCUPE 116Job ProfileCUPE 116 Salaried - SubHead Trades 2 - CarpenterJob TitleSubHead Trades 2 - CarpenterDepartmentCarpenter Shop | Architectural Trades | Building OperationsCompensation Range$6, $7,016.00 CAD MonthlyPosting End DateMarch 22, 2024Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End...

  • Field Arborist

    Found in: beBee jobs CA - 6 days ago


    Vancouver, British Columbia, Canada District of North Vancouver Full time

    Field ArboristJP#24-18 Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC's Top Employers for five years, the District offers exciting professional development opportunities and a competitive total...

  • Audio Visual Specialist

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level CJob TitleAudio Visual SpecialistDepartmentUBC IT | Audio Visual Support | Advanced Support & IntegrationCompensation Range$6, $9,418.83 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The...

  • Project Engineer

    Found in: beBee jobs CA - 7 days ago


    Vancouver, British Columbia, Canada Peter Lucas Project Management Inc. Full time

    Peter Lucas Project Management is a group of energetic and curious problem-solvers; we are currently looking for a Project Engineer to join our team.At Peter Lucas, we provide the variety of work, professional challenges, and incredible learning opportunities that come with an environment where staff has targeted professional growth support, a diverse...

  • British Columbia Land Surveyor

    Found in: beBee jobs CA - 2 weeks ago


    Vancouver, British Columbia, Canada Core Geomatics Full time

    CORE Geomatics is a professional geomatics firm that believes that the most valuable assets an organization has are its people. Our team members are dynamic, energetic, opportunistic, and creative, but most importantly, they are the company. We lead the industry by adopting technologies and finding creative solutions that improve efficiency and allow for a...

  • Environmental Professional

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada Graham Construction & Engineering Inc. Full time

    Graham is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and...

  • Carpenter

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada Canucks Full time

    Position: Carpenter Department: Arena Operations Reports to: Manager, Engineering Services POSITION SUMMARY: Following specifications, the carpenter will build, assemble, install, and repair fixtures and structures within Rogers Arena. The Carpenter will also be responsible for performing high quality finishing carpentry at a journey level and for...

  • Construction Safety Officer

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada Anthem Properties Full time

    Salary: Safety. First. Always. It's your top priority. It's ours, too.Anthem's CSO will be responsible for maintenance, monitoring and advising the project-specific safety program, as directed by the Safety Managers.YouAre able to conduct meetings and speak to large groupsHave a deep knowledge of local Occupational Health & Safety RegulationsAre able to meet...

  • Metering Coordinator

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada TEEMA Full time

    Job Title: Metering Coordinator Job ID: PL Location: Vancouver, BCOverview:The Administrative Assistant completes administrative tasks to optimize the capacity of management and staff in support of achieving the business group's goals. What you will be doing:Produces service orders for a variety of programs and coordinates the generation of work...

  • Senior Corporate Controller

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada Bridgemans Services Full time

    Salary: Senior Corporate Controller Primary Location: Vancouver, BCEmployee Status: Full Time – must be available to be in office 5 days per week.Salary Range: $100,000.00 to $120,000.00 annuallyThe CompanyBridgemans Services Group (BSG) is a global provider of workforce floatels and marine services. BSG customizes services to the exact needs and locations...

  • Cabin Crew Manager

    5 days ago


    Vancouver, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Air Canada is pursuing its goal to become a Global Champion. To achieve this, the In-Flight Service...

  • Cabin Crew Manager

    1 day ago


    Vancouver, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Air Canada is pursuing its goal to become a Global Champion. To achieve this, the In-Flight Service...

  • Cabin Crew Manager

    1 day ago


    Vancouver, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** By directly impacting the customer service experience, the Cabin Crew Manager will display strong...

  • Cabin Crew Manager

    Found in: beBee S CA - 3 weeks ago


    Vancouver, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is pursuing its goal to become a Global Champion. To achieve this,...


  • Vancouver, Canada BRIDGEMANS Services Group Full time

    **The Company** Bridgemans Services Group (BSG), a global provider of workforce floatels and marine services. BSG customizes services to the exact needs and locations of clients, ensuring solutions meet precise specifications, including logistics, crew transfers, housekeeping, catering, and the fulfillment of all HSE requirements. **The Opportunity** The...


  • Vancouver, Canada Bridgemans Services Group Full time

    **Marine Crew Coordinator** **Primary Location: Vancouver** **Employee Status: Contract** **The Company** Bridgemans Services Group (BSG), a global provider of workforce floatels and marine services. BSG customizes services to the exact needs and locations of clients, ensuring solutions meet precise specifications, including logistics, crew transfers,...


  • Vancouver, Canada Bridgemans Services Full time

    **Marine Crew Coordinator** **Primary Location: Vancouver, B.C.** **Employee Status: Full-time** **The Company** Bridgemans Services Group (BSG) is a global provider of workforce floatels and marine services. BSG customizes services to the exact needs and locations of clients, ensuring solutions meet precise specifications, including logistics, crew...


  • Vancouver, Canada Bridgemans Services Full time

    **Epoxy Flooring Installer** **Primary Location: Tallinn, Estonia** **Employee Status: Contract (6-weeks)** **The Company** Bridgemans Services Group (BSG) is a global provider of workforce floatels and marine services. BSG customizes services to the exact needs and locations of clients, ensuring solutions meet precise specifications, including...

  • Crew Electrician

    3 days ago


    Vancouver, Canada Shift Energy Group Full time

    Crew ElectricianPermanent, Full-timeVancouver, BC$38-$45 per hourShift Energy Group is seeking a Crew Electrician to join our Field Crew team in Vancouver, BC. This role is pivotal in installing electrical systems, solar racking, and interconnecting our residential and commercial solar PV systems.Shift is a leading engineering, procurement, and...

  • Crew Electrician

    3 days ago


    Vancouver, Canada Shift Energy Group Full time

    Crew ElectricianPermanent, Full-timeVancouver, BC$38-$45 per hourShift Energy Group is seeking a Crew Electrician to join our Field Crew team in Vancouver, BC. This role is pivotal in installing electrical systems, solar racking, and interconnecting our residential and commercial solar PV systems.Shift is a leading engineering, procurement, and...

  • Crew Electrician

    3 days ago


    Vancouver, Canada Shift Energy Group Full time

    Crew ElectricianPermanent, Full-timeVancouver, BC$38-$45 per hourShift Energy Group is seeking a Crew Electrician to join our Field Crew team in Vancouver, BC. This role is pivotal in installing electrical systems, solar racking, and interconnecting our residential and commercial solar PV systems.Shift is a leading engineering, procurement, and...


  • Vancouver, Canada Gate Gourmet Full time

    We’re looking for motivated, engaged people to help make everyone’s journeys better. What we’re looking for: We’re seeking a dynamic professional who has a passion for customer service. A charismatic problem solver who can be a key point of contact for our customers and one who acts as a liaison to ensure our customer’s expectations are...


  • Vancouver, Canada Hyland Landscapes Full time

    **JOIN THE TEAM** **LANDSCAPE MAINTENANCE CREW** - Do you aspire to lead people and make an impact? - Do you enjoy delivering an amazing customer experience and connecting and building long-term relationships? - Are you the type of person who wants a career in the field? Staying active and getting dirty in your trade? - Do you want to be a part of a high...


  • Vancouver, Canada Hyland Landscapes Full time

    **JOIN THE TEAM** **LANDSCAPE MAINTENANCE CREW** - Do you aspire to lead people and make an impact? - Do you enjoy delivering an amazing customer experience and connecting and building long-term relationships? - Are you the type of person who wants a career in the field? Staying active and getting dirty in your trade? - Do you want to be a part of a high...

  • Caretaker/maintenance

    11 hours ago


    Vancouver, Canada CREW Management Ltd. Full time

    CREW Management is seeking a **Caretaker/Maintenance** person with a valid B.C. Drivers’ License (company vehicle provided), and a clean driving record. Reporting to the Property Manager at a Downtown Vancouver location, the Caretaker will perform various tasks across 3-4 single family residential properties on the North Shore, as well as some occasional...

  • Crew Electrician

    Found in: Jooble CA O C2 - 5 days ago


    Vancouver, BC, Canada Shift Energy Group Full time

    Crew Electrician Permanent, Full-time Vancouver, BC $38-$45 per hour Shift Energy Group is seeking a  Crew Electrician to join our Field Crew team in  Vancouver, BC . This role is pivotal in installing electrical systems, solar racking, and interconnecting our residential and commercial solar PV systems. Shift is a leading engineering, procurement,...

  • Aircraft Groomer

    2 days ago


    Vancouver, Canada Simpson Associates Full time

    If you're looking for a new role in private aviation, are service led with outstanding attention to detail then becoming an Aircraft Groomer could be the career for you. This exciting position requires service skills that are designed to deliver the best possible experience. To ensure an unparalleled high-end service is consistently delivered each and every...


  • North Vancouver, Canada Pacific Coast Tents Inc. Full time

    **About us** We are a special events tent rental company looking for Tent Installers and a Crew Manager with 5 ton truck driving experience. Pay is dependent on experience. Work Remotely - No **Job Types**: Full-time, Part-time, Casual **Salary**: $20.00-$30.00 per hour **Benefits**: - Casual dress - Flexible schedule Schedule: - 4 hour shift - 8...

  • Crew Lead

    7 days ago


    North Vancouver, Canada District of North Vancouver Full time

    **Job Status** - Regular Full-Time**About Us** - Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of - **BC’s Top Employers **for 5 years, the District offers exciting professional development...


  • Vancouver, Canada Chamber of Shipping of British Columbia Full time

    We are a Ship Management and crewing company for a variety of vessels such as DP shuttle tankers, tugs, bulk carrier, pilot boats, product tankers and a Live Fish Carrier. We offer opportunities for career advancement, excellent compensation, pension plans, full benefits and a day for day leave system.At present we are recruiting for a new Live Fish Carrier,...