Housing Officer

3 weeks ago

Happy ValleyGoose Bay, Newfoundland and Labrador, Canada Newfoundland & Labrador Housing Corporation Full time

Housing Officer

The Newfoundland and Labrador Housing Corporation (NL Housing) is a crown corporation whose mandate is to develop and administer housing assistance policy and programs for the benefit of low to moderate income households throughout the province. As the largest landlord in the Province, NL Housing manages a portfolio of over 5,500 units province-wide. The services provided by NL Housing provide clients with access to safe, stable and affordable housing, which is essential to the social, financial, and physical well‐being of individuals, families and communities. There is a wide range of housing needs across the province, from those facing homelessness or at risk of homelessness, to low income households needing assistance to pay rent or complete much‐needed repairs on their homes. For more information on our programs and services, and strategic priorities, please visit our website .

Competition Number: 2023/ P
Employment Type: 1 Temporary position available
Department/Region: Happy Valley-Goose Bay
Location: Labrador
Posting Status: External
Closing Date: May 20, 2024
Salary Scale: $50,596 to $56,201.60 per annum (CG-30, $27.80 to $30.88 per hour), 35 hour work week
Allowances: Labrador Allowance: with dependent $5,958, without $3,019
Travel Allowance: $950 for employee and $702 per dependent

Position Details

Context: The Labrador Region maintains and supports approximately 250 NL Housing rental properties in the areas served by an office in Goose Bay and a sub-office in Labrador City. The region provides a wide range of services, including receiving and processing rental applications; administering rental accounts and lease compliance provisions; providing various client services and tenant relations including eviction prevention, and monitoring, facilitating and administering property maintenance. A variety of programs designed to support low to moderate income households and homeowners are also delivered. Regional staff members are involved in the delivery of the Provincial Home Repair, Home Modification, Home Energy Savings, Partner Managed Housing, and Rent Supplement Programs.

Duties:

The incumbent is accountable for the administration of rental housing accounts; works with tenants to inform them on lease provisions/budgets; responds to client enquiries, and provides support for clients, including those with complex needs. The Housing Officer evaluates applications, verifies client information, requests additional required information, and makes recommendations to management on eligibility/priority. This includes identifying and recommending on appropriate action regarding variances. The incumbent provides information and refers clients to programs and services offered by NL Housing and other government departments/agencies, as well as those offered by community agencies. The Housing Officer assesses, recommends and acts on lease compliance issues, including property upkeep and neighbor relations issues. The incumbent will mediate disputes between clients with the goal of resolving neighbor relations issues. Coordination with other Corporation staff to address maintenance issues and other tenant matters is required. The incumbent is responsible for calculating rent for new clients (subject to supervisor approval), completing lease renewals, coordinating move in/outs of tenants, calculating rent adjustments for existing tenants, maintaining computerized client files, and completing annual inspections. The Housing Officer ensures that client accounts are up-to-date and collects any rental arrears. Partner Managed Housing requires the housing officer to liaise with volunteer boards, coordinate inspections of the properties as required, administer requests for maintenance funding, and support for any related issues. Work also includes representing NL Housing at Residential Tenancy Board Hearings and on various internal/external committees, reviewing and providing input on corporate policy, and preparing briefing notes. The incumbent must be able to manage a portfolio of rental accounts and organize/prioritize work in a fast-paced environment. Other related work may be required.

Criteria

Screening Criteria:

  1. Completion of a degree in a related social sciences or business field (equivalencies may be considered).
  2. Experience in the delivery of human services or rental housing services
  3. Experience managing client/customer accounts
  4. Experience determining eligibility for programs or services (asset)
  5. Experience in community partnerships (asset)

Assessment Criteria:

  1. Knowledge of human services delivery practices
  2. Knowledge of lease management procedures and practices (asset)
  3. Knowledge of relevant programs and services (asset)
  4. Account management skills
  5. Front line client service skills
  6. Ability to think critically
  7. Ability to effectively exchange information
  8. Ability to work independently while managing time and tasks
  9. Ability to maintain confidentiality
  10. Relationship Building

Conditions of Employment

Conditions of Offer:

  1. Acceptable Certificate of Conduct

Conditions of Acceptance:

  1. Acknowledges the requirement for travel
  2. Willing to accept requirement for access to private transportation for business purposes

Applicant Information

  • This is a CUPE Local 1860 bargaining unit position and as per the Collective Agreement, applicants internal to the bargaining unit will be processed prior to other candidates.
  • Newfoundland Labrador Housing values diversity in the workforce and is an equal opportunity employer.
  • Newfoundland and Labrador Housing recognizes the need for work life balance and offers flexible work arrangements.
  • Disability related accommodations are available upon request at any stage of the recruitment process by contacting or by calling
  • Preference will be given to applicants who are legally entitled to work in Canada.
  • Applications should be received prior to midnight Newfoundland Standard time on the closing day.
  • The applicant is responsible for ensuring that the application submitted clearly demonstrates the required criteria. Applications that do not clearly demonstrate the required screening criteria will be screened out.
  • The applicant is responsible for ensuring that the application includes accurate and current contact information, including phone number, mailing and e-mail addresses.
  • All information submitted as part of this application must be factual, complete and current to date of submission. Successful applicants will be required to provide proof of stated credentials as part of the selection process.
  • This competition may be used to fill future similar vacancies with NL Housing.
  • Only successful applicants will be contacted for an interview.
  • This is not a position within the Government of Newfoundland and Labrador Public Service.

Please note that applications will not be accepted in-person, by fax, email or mail at this time.

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