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Bilingual Nurse Case Manager

2 months ago

BasSaintLaurent, Canada MCKESSON Full time

**Bilingual Nurse Case Manager**

McKesson is a Fortune 10 company that touches virtually every aspect of healthcare, delivering insights, products, and services that make quality care more accessible and affordable.

We are looking for a skilled Bilingual Nurse Case Manager to play a vital role in supporting patients within our patient assistance program.

**Job Summary:**

We are seeking a highly motivated and experienced Bilingual Nurse Case Manager to join our team. The successful candidate will be responsible for managing all aspects of program support for assigned physicians or centers, ensuring patients have easy access to the support program and access to their drug therapy.

**Key Responsibilities:**

  • Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures
  • Process data entry activities of pertinent information received at different points of contact during the delivery of program services
  • Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions
  • Provide medical support to patients and health care providers, including education on specific diseases and therapies and disease management
  • Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team
  • Telephone support in a live inbound/outbound call center, including maintenance calls and adherence support
  • Understand the patient's healthcare plan and provide opportunity for the patient to access support beyond program medication
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
  • Work directly with the reimbursement specialist and the physician to secure funding for their patient's therapies
  • Attend patient meetings, conferences as needed to increase knowledge in order to better support and educate patients
  • Identify and report AE's to health Canada, Med Info and enter source system and third-party systems

**Stakeholder Interactions:**

  • Liaise with physicians' offices, pharmacies, infusion services providers and other parties to provide comprehensive and coordinated service to patients and physicians
  • Identify opportunities for improving organizational effectiveness with an emphasis on total customer service and cost control
  • Build relationships with key customers within area of responsibility to ensure that specifications and business requirements/ portfolio management is clearly established
  • Operate as a liaison between vendors and manufacturer
  • Provide professional internal/external presentations
  • Develop customer management solutions in response to deficiencies in client service and/or operating processes
  • Virtual calls/meetings and seminars when applicable
  • Identify business development or expanded service opportunities within existing client base, and work with the Business Development staff to develop proposals
  • Researching and advocating for appropriate public assistance resources for patients
  • Ensure high level of customer responsiveness with proactivity in addressing and solving issues
  • Review data to identify trends and issues to account strategy
  • Positive, "can-do" attitude and customer focused approach
  • Develop customer management objectives and represent customer needs internally in collaboration with Operations, Management and Manufacture
  • Representing the voice of customer to the senior management team on important issues
  • Developing, maintaining and communicating a formal account strategy and portfolio of key growth opportunities
  • Ability to adapt to changing workload