Manager, Service Experience and Strategy

3 weeks ago

Sherbrooke, Quebec, Canada BRP Full time

We are looking for a manager of service experience and strategy who will report to the director of service, and who'll be tasked with helping our dealer network efficiently service the powersports and marine vehicles of the future. As part of your role, you'll be significantly contributing to the organization's growth. You'll be at the forefront of supporting a broad array of technologically advanced products and services.

YOU'LL HAVE THE OPPORTUNITY TO:

  • Secure service readiness in all product launches for Powersports and Marine vehicles by following the key deliverables with the development process
  • Develop a leading service experience to differentiate BRP from the competition including, but not limited to, EV products and initiatives
  • Maintain and improve BRP vehicle diagnostic tools with a strong service-oriented mindset
  • Build and lead the connectivity initiatives from the Service to increase the service retention and secure the clients experience worldwide
  • Build and lead a team that manages various development initiatives. Inspire, develop and motivate staff to achieve their fullest potential while preparing for potential career advancement opportunities

YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

  • Bachelor's degree in business administration or engineering
  • 10+ years working in a service or aftersales function for a global manufacturing firm, 5+ years in a leadership capacity
  • Experience with CRM applications (Salesforce), PLM applications (PTC, Catia), proficient in Microsoft Excel
  • Demonstrated track record of initiating and successfully implementing projects or ideas.
  • Strong interpersonal skills with the ability to work with a variety of individuals and departments.

Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let's start with a strong foundation — You want it, we have it:

  • Annual bonus based on the company's financial results
  • Generous paid time away
  • Pension plan
  • Collective saving opportunities
  • Industry leading healthcare fully paid by BRP

What about some feel good perks:

  • Flexible work schedule
  • A summer schedule that varies by department and location
  • Holiday season shutdown
  • Educational resources
  • Discount on BRP products

WELCOME TO BRP

We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.


#LI-Hybrid


#LI-GB1

  • Manager of Service Experience and Strategy

    12 hours ago

    Sherbrooke, Quebec, Canada BRP Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Experience and Strategy Manager to join our team at BRP. As a key member of our organization, you will be responsible for leading our service experience and strategy initiatives, driving growth and innovation, and contributing to the development of our dealer network.Key...

  • Service Experience and Strategy Manager

    12 hours ago

    Sherbrooke, Quebec, Canada BRP Full time

    Job Summary:We are seeking a highly skilled and experienced Service Experience and Strategy Manager to join our team at BRP. As a key member of our organization, you will be responsible for leading our service experience and strategy initiatives, driving growth and innovation, and contributing to the development of our dealer network.Key...

  • Manager of Service Experience and Strategy

    21 hours ago

    Sherbrooke, Quebec, Canada BRP Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Experience and Strategy Manager to join our team at BRP. As a key member of our organization, you will be responsible for leading our service experience and strategy initiatives, driving growth and innovation, and contributing to the development of our dealer network.Key...

  • Service Experience and Strategy Manager

    21 hours ago

    Sherbrooke, Quebec, Canada BRP Full time

    Job Summary:We are seeking a highly skilled and experienced Service Experience and Strategy Manager to join our team at BRP. As a key member of our organization, you will be responsible for leading our service experience and strategy initiatives, driving growth and innovation, and contributing to the development of our dealer network.Key...

  • Service Experience and Strategy Manager

    9 hours ago

    Sherbrooke, Quebec, Canada BRP Full time

    About the RoleWe are seeking a highly skilled and experienced Service Experience and Strategy Manager to join our team at BRP. As a key member of our organization, you will play a critical role in helping our dealer network efficiently service the powersports and marine vehicles of the future.Key ResponsibilitiesSecure service readiness in all product...

  • Service Experience and Strategy Manager

    11 hours ago

    Sherbrooke, Quebec, Canada BRP Full time

    Job DescriptionWe are seeking a highly skilled and experienced Service Experience and Strategy Manager to join our team at BRP. As a key member of our organization, you will play a critical role in helping our dealer network efficiently service the powersports and marine vehicles of the future.Key ResponsibilitiesService Readiness: Secure service readiness...

  • Service Experience and Strategy Leader

    2 weeks ago

    Sherbrooke, Quebec, Canada BRP Full time

    BRP is seeking a Service Experience and Strategy Manager to elevate our dealer network's service capabilities for powersports and marine vehicles. Reporting directly to the Director of Service, you will play a pivotal role in shaping the future of customer service within BRP.Responsibilities:Ensure seamless service readiness for all new product...

  • Service Strategy Manager

    3 weeks ago

    Sherbrooke, Quebec, Canada BRP Full time

    Manager of Customer Service OperationsReport directly to the Director of ServiceSupport the dealer network in the maintenance of powersports and marine vehiclesPlay a crucial role in enhancing overall service functionsWe are looking for an enthusiastic professional to take on the role of Manager of Customer Service Operations. In this position, you will be...

  • Marketing and Communication Service Coordinator

    6 days ago

    Sherbrooke, Quebec, Canada BRP Full time

    Job Title: Marketing and Communication Service Coordinator - Retail Experience TeamCompany: BRPThe global retail experience team is seeking a marketing and communication service coordinator to support the omnichannel and clothing experience unit. The team ensures that our global network provides an exceptional customer experience through consistent...

  • Service Operations Manager

    3 weeks ago

    Sherbrooke, Quebec, Canada BRP Full time

    Manager of Customer Service StrategyReport directly to the Director of ServiceSupport the dealer network in the maintenance of powersports and marine vehiclesPlay a crucial role in enhancing overall service performanceWe are looking for an enthusiastic professional to take on the role of Manager of Customer Service Strategy. In this position, you will be...

  • Retail Experience Strategist

    2 weeks ago

    Sherbrooke, Quebec, Canada BRP Full time

    BRP: Where Innovation Meets AdventureAt BRP, we're more than just a leading manufacturer of recreational vehicles and boats; we're passionate about creating innovative experiences that empower people to explore the world around them. With a global presence and a team of dedicated individuals, we strive to deliver exceptional products and services that fuel...

  • Head of Financial Strategy and Analysis

    3 weeks ago

    Sherbrooke, Quebec, Canada Global Excel Management Inc Full time

    Head of Financial Strategy and AnalysisWe are looking for a Head of Financial Strategy and Analysis who possesses exceptional analytical capabilities and the ability to manage multiple tasks efficiently. Become a part of our vibrant and welcoming team to play a key role in shaping the future trajectory of our organization. In this leadership position, you...

  • Retail Experience Marketing Coordinator

    3 weeks ago

    Sherbrooke, Quebec, Canada BRP Full time

    Welcome to BRP, a premier organization in the realm of recreational vehicles and marine crafts, pioneering innovative methods to traverse diverse landscapes. Our headquarters are situated in Valcourt, Quebec, Canada, where we prioritize creativity and customer satisfaction. With manufacturing sites worldwide and a dedicated workforce of nearly 20,000...

  • Retail Experience Marketing Coordinator

    3 weeks ago

    Sherbrooke, Quebec, Canada BRP Full time

    Welcome to BRP, a premier organization in the recreational vehicle and marine industry, dedicated to pioneering methods for traversing diverse landscapes. With our headquarters situated in Valcourt, Quebec, Canada, we prioritize innovation and customer satisfaction. Our global manufacturing presence and a dedicated workforce of nearly 20,000 passionate...

  • Retail Experience Marketing Coordinator

    3 weeks ago

    Sherbrooke, Quebec, Canada BRP Full time

    Welcome to BRP, a prominent leader in the recreational vehicle and marine industry, dedicated to pioneering innovative solutions for traversing diverse landscapes. Our headquarters are located in Valcourt, Quebec, Canada, where we prioritize creativity and customer satisfaction. With manufacturing operations worldwide and a dedicated workforce of nearly...

  • Marketing & Communications Coordinator, Retail Experience Specialist

    7 hours ago

    Sherbrooke, Quebec, Canada BRP Full time

    About the RoleWe are seeking a highly skilled Marketing & Communications Coordinator to join our Retail Experience team. As a key member of our team, you will play a crucial role in shaping the retail experience strategy and helping to document, communicate, and educate our internal and external stakeholders.Key ResponsibilitiesInfluence the future of retail...

  • Retail Experience Marketing Coordinator, Brand Ambassador

    12 hours ago

    Sherbrooke, Quebec, Canada BRP Full time

    About the RoleWe are seeking a highly skilled Marketing & Communications Coordinator to join our Retail Experience team. As a key member of our team, you will play a crucial role in shaping the retail experience strategy and helping to document, communicate, and educate our internal and external stakeholders.Key ResponsibilitiesInfluence the future of retail...

  • Marketing & Communication Coordinator, Retail Experience

    3 weeks ago

    Sherbrooke, Quebec, Canada BRP Full time

    The global retail experience team has an opportunity for a marketing and communications coordinator to support the omnichannel experience and apparel business unit. The retail experience team ensures our global network provides outstanding customer experience through a consistent look and feel by leveraging our in-store elements and the latest in-store...

  • Packaging Strategy Lead

    10 hours ago

    Sherbrooke, Quebec, Canada BRP Full time

    About the RoleWe are seeking a highly skilled Packaging Strategy Lead to join our Global Parts, Accessories and Apparel team at BRP. As a key member of our team, you will be responsible for developing and implementing packaging strategies that drive business growth, reduce waste, and ensure product safety during transportation and storage.Key...

  • Global Retail Experience Marketing Coordinator, Omnichannel Strategist

    10 hours ago

    Sherbrooke, Quebec, Canada BRP Full time

    About the RoleWe are seeking a highly skilled Marketing & Communications Coordinator to join our Retail Experience team. As a key member of our team, you will play a crucial role in shaping the retail experience strategy and helping to document, communicate, and educate our internal and external stakeholders.Key ResponsibilitiesInfluence the future of retail...