Coordinator - Travel Agency Payment Services

3 weeks ago

Calgary, Alberta, Canada WestJet Full time

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 05/29/2024

Posting Close Date: 06/12/2024 (Please note the posting will close at 9:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us and love where you're going.

Hybrid Role:
This is a hybrid position; you will be required to work at the WestJet Campus in Calgary approximately 2-3 days / week.
Candidates need to be located within Calgary Metropolitan Region.

Travel Agency Payment Services (TA PS) ensures travel agency settlements and compliance audits are timely & accurately processed, reported, and billed in accordance with WestJet's accounting procedures, IATA rules & regulations and agency contracts for the WestJet Group. Reporting to the Manager TA PS, Coordinators are responsible to maintain stability and service levels to travel agents and internal business partners by managing inquires, disputes, reconciliation support, manual payments, and adjustments as necessary for direct and indirect travel agency partnerships.

Responsibilities

· Validate travel agency booking and ticketing transactions for accuracy against WestJet's fare rules and source data (ATPCo, IATA, Contracts). Detect and report on internal issues impacting the accuracy of the audit.

· Perform settlement and adjustment cycles; analyse and validate data, complete compliance activities and produce final payment batches and ensure accuracy of settlement payments and collections.

· Action audit violations with travel agents through the issuance of an Agency Debit Memo. Manage post billing dispute cycle and outstanding collections to recover lost revenues. Track and report on travel agency trends with respect to aged collections.

· Prioritize, research, action and respond to settlement and audit inquiries and concerns with the Travel Agent community and internal WestJet team members.

· Facilitate UATP new travel agency set ups, inclusive of executed agreements, funding and annual renewals. Monitor accounts for overdrafts and collections.

Qualifications

· High functioning with exceptional organizational and time management skills.

· Strong analytical and decisions making abilities.

· Strong ability and adept at navigating multiple systems and applications.

· Attention to detail is critical - ability to navigate, filter, and analyze high volumes of data.

· Ability to meet deadlines in a face paced, evolving environment while accurately completing assigned work.

· Strong communication skills required - ability to communicate complexities concisely and accurately with internal and external parties, demonstrating professionalism in both written and verbal communication.

· Booking & ticketing experience in an airline/travel trade capacity.

· TTS Softvoyage or other tour operator system experience.

· Post-Secondary certificate in a related field is an asset.

System Knowledge and Technical Skills

Intermediate working experience with Excel (reporting, processing, analytics, pivots, formulas)

Intermediate to advanced knowledge of Microsoft Outlook, Word, and Teams

Experience and demonstrated knowledge in the following:

IATA Billing & Settlement Plan (BSP)

Airlines Reporting Corporation (ARC)

Sabre (Interact)

Global Distribution Systems (GDS)

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

  • A fun and friendly culture with colleagues who work together to win
  • Travel privileges for you and your family, effective from your start date
  • Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit

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