Specialty Support Administrator

4 weeks ago

Mississauga, Ontario, Canada The Cigna Group Full time
The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.

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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

Job Description:

Express Scripts Canada is looking for Specialty Support Administrators to work within our Advocate Services Department. This department helps patients navigate processes associated with taking specialty medication, including cost reimbursement and enrollment in programs providing clinical education and healthcare support. Advocate Services brings convenience, lower spend and better health outcomes to patients.

The Specialty Support Administrator reflects Express Script Canada's commitment to accessibility and responsiveness to patients and providers. This position is instrumental in meeting contractual objectives and service levels.

Contract: 12 Month

Key Responsibilities:

  • Respond to inbound calls from a variety of callers: patients requiring specialty medications, health care providers and Specialty Support Programs.
  • Identify and assess the caller's needs
  • Transfer calls to appropriate parties or schedule future appointments as needed
  • Provide accurate, and complete information in a prompt and professional manner
  • Collaborate with other internal teams & departments
  • Communicate effectively and efficiently
  • Provide a world-class customer service experience with every interaction
  • Other duties as assigned

Please note Advocate Services is open Monday to Friday, 8AM to 8PM EST, and availability would be required during these hours.

Qualifications:

  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to work independently and within a team environment
  • Pharmacy or Patient Support Program experience is a strong asset
  • Problem-solving skills
  • Flexibility in working days, evenings and holidays
  • Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills
  • Bilingualism, English and French, is a strong asset.

Internal Application Deadline: May 31, 2024

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

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