Team Lead, Specialty Rx Support

1 week ago

Mississauga, Ontario, Canada Rexall Pharmacy Group ULC Full time

The Role:
Team Lead, Specialty RX Support

At Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the "I2CARE" values. Talk about a dream team

What you are looking for:

  • A closely connected culture
  • A total rewards package meant to enhance your worklife flexibility
  • Fully utilizing your talent
  • Professional growth and development via challenging projects and assignments
  • Warm and fuzzy feelings knowing you have helped your community, your team, the business and social causes through the Rexall Care Network
The road ahead is one of adventure and heart. Are you our next all star?

What you will be doing:

  • Lead the Specialty Rx Support Representatives team in achieving their weekly business metrics and departmental SLAs.
  • Coordinate with team to ensure responses are escalated appropriately to address outstanding issues.
  • Onboard, Train, coach and develop other Specialty-RxSupport Representatives.
  • Collaborate with business unit leaders to create department strategy, processes and tactics.
  • Create and distribute team performance results reports on a regular cadence to ensure program expectations are met.
  • Work with management to drive new initiatives relating to client engagement and store support.
  • Liaise between different departments to help develop and improve existing processes to help increase efficiencies and/or optimize patient care.
  • Adhere to regulations of a health information custodian with respect to personal health information in connection with Rexall clients.
  • Perform other duties as assigned to support Rexall Pharmacy Group ULC.

How you will succeed:

  • Having a cando attitude when tasked with responsibilities
  • 12 years previous Propel/Nexxsys or other pharmacy dispensing software experience is required.
  • Pharmacy Assistant/Technician experience is preferred.
  • 23 years College diploma in a relevant field; University degree preferred.
  • Previous experience in a customer service or call centre setting environment is an asset.
  • Experience leading individuals, processes and/ or projects
  • Solution oriented with a sense of urgency when it comes to the provision of resolutions.
  • Intermediate digital literacy: Word, Excel, Outlook
At Rexall, we are better together. We serve our customers, partners, and patients best—we are our best—when everyone brings their true self to work. Our connected, inclusive culture celebrates our lived experiences, backgrounds, expertise, and self-expression to let us win as one team. Leveraging our differences distinguishes us and brings out our best performance
_._
**Are you #ALLin?

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