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Customer Experience Assosicate

2 months ago

Waterford, Ontario, Canada TD Bank Full time
Job Title: Customer Service Representative

TD Bank is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer concerns, and promoting products and services to existing and prospective customers.

Key Responsibilities:
  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
Key Accountabilities:
  • Customer:
    • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
    • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
    • Assist with responding and resolving customer concerns, escalating when necessary
    • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
  • Shareholder:
    • Support the achievement of business objectives by supporting advice goals
    • Promote products, advice, services and banking capabilities
    • Understand and apply operating policies and procedures
    • Contribute to business objectives for Operational Excellence
    • Support the timely and accurate completion of business processes and procedures
    • Escalate non-standard or high-risk transactions / activities as necessary
    • Support and participate in process improvement opportunities
    • Ensure necessary due diligence to support the accuracy of all customer transactions / activities
    • Be knowledgeable of and comply with Bank Code of Conduct
  • Employee/Team:
    • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
    • Support the team by continuously developing knowledge in own area
    • Participate in personal performance management and development activities, including cross training within own team
    • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
    • Contribute to a fair, positive and equitable environment that supports a diverse workforce
    • Act as a brand champion for your business area/function and the bank, both internally and/or externally
Requirements:
  • High School diploma and/or
  • 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred
Language Preference:
  • Proficiency in English and Spanish is a plus
About TD Bank:

TD Bank is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Colleague Development:

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.