Accident Benefits Claims Representative
1 month ago
Our team is all about helping individuals, businesses, and society thrive in the best of times and stay strong during tough moments. By joining us, you're becoming part of a group of passionate experts who bring our mission to life. Embrace the opportunity to learn, develop, and be appreciated for your uniqueness - diversity is one of our strongest assets. Count on our full support to help you achieve your goals through tools, opportunities, and flexibility - it's our commitment to you.
Our hybrid work approach offers the perfect balance between remote work and valuable face-to-face interactions.
Keep reading to learn how you can make an impact, succeed as part of a team, and evolve with us.
About the position
We're searching for an Accident Benefits Claims Representative to join our expanding team.
Responsibilities:
- Analyze insurance policy terms to assess coverage and determine fair entitlements
- Communicate respectfully and promptly with customers, claimants, and other involved parties to resolve claims
- Conduct thorough investigations and gather necessary information to support claims
- Ensure thorough documentation of all cases, complying with legislative requirements
- Identify opportunities for process enhancements and propose changes to enhance service quality and competitiveness
Your qualifications:
- 1+ years of customer service experience
- Prior experience in Accident Benefits claims handling is advantageous
- A college diploma or a university degree is a plus
- Working towards the Chartered Insurance Professional (CIP) designation is beneficial
- Strong multitasking ability with a preference for fast-paced environments
- Excellent negotiation and decision-making skills
- Ability to think critically in time-sensitive scenarios with minimal supervision
- Effective communication skills to build positive business relationships
- Active listener with strong desk management and organizational capabilities
- Dedicated to exceeding customer expectations and making a positive impact
What we bring to the table:
- A comprehensive financial rewards program based on your achievements
- Participation in a top-tier Employee Share Purchase Plan with a 50% match on net shares bought
- Generous flex pension and benefits package including virtual healthcare access
- Flexible work options
- Option to buy up to 5 extra days off annually
- Annual wellness account promoting an active and healthy lifestyle
- Tools and resources for physical and mental well-being, embracing change, and connecting with peers
- Diverse workplace learning opportunities like learning journeys and interactive online content
- Inclusive employee networks for education, inspiration, and relationship building
- Support from motivating leaders and colleagues for personal and professional growth
- Community Impact program encouraging contributions to the community
We promote equality in our workplace
At Intact, we treasure diversity and aim to establish an inclusive workplace where everyone feels valued, respected, and heard.
If you require specific accommodations during the recruitment process, please inform us when we contact you about job opportunities. We will work together to accommodate your needs.
Explore additional important details about the recruitment process, such as background checks, internal candidates, and eligibility to work in Canada, by clicking here.
If you're currently employed at Intact or belairdirect, please submit your application through the Contact People platform.
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