Property Claims Consultant

2 weeks ago

Calgary, Alberta, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We're looking for a Claims Consultant to join our growing team

As a Property Claims Consultant, you'll provide expertise and support to the Property COE and any other associated COEs by giving advice to management, providing expertise to assist in the settlement of large and complicated claims files, organizing quality assurance activities, as well as assisting in the training of claims professionals and special projects.

What you'll do here:

  • Provide consultation on complex and large Personal and Commercial Property claims files, including technical guidance and advice to staff; assess quantum to maintain adequate reserves; complete detailed coverage analysis and reviews; policy interpretation; and settlement negotiation to help resolve claims-related issues
  • Provide coaching on technical and professional skills for staff and facilitate continuous learning as a Subject Matter Expert
  • Provide recommendations to managers to drive operational excellence, and indemnity control
  • Provide expertise to improve corporate guidelines and programs to effectively manage loss costs and expenses, and for consistent application of claims settlement policies and procedures
  • Liaise with other claims experts on technical issues
  • Identify training opportunities, assist with development of training plans, deliver group training, and follow-up on training through reminder documents and summaries delivered to participants
  • Audit Personal and Commercial Property files to ensure handling benchmarks are met
  • Facilitation of Alternative Dispute Resolution
  • Other duties as assigned. May engage in special projects to improve overall claims technical knowledge in the Property COE
  • May handle a limited number of large losses


What you bring to the table:

  • 10+ property claims experience, including handling of complex and large losses
  • Excellent understanding of commercial property claims and policy interpretation
  • Strong communication skills
  • Knowledge of Microsoft Office Suite and computer tools
  • Completed or are working toward a Chartered Insurance Professional (CIP) designation
  • University degree or college diploma preferred
  • Ongoing commitment to self-development
  • Leadership skills, including the ability to motivate and coach staff to deliver results
  • Strong communication and customer service skills
  • Self-driven attitude and an advocate of leading change
  • Ability to analyze and interpret data to drive innovation
  • Maintain productive business relationships and effective communication with other claims teams, underwriting, and vendors

This posting expires July 12th, 2024 at 11:59pm MST

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

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