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Personal Banking Associate

2 months ago

Brampton, Ontario, Canada BMO Full time

Deliver exceptional customer service and provide financial solutions to BMO customers and prospects in a fast-paced retail banking environment.

As a key member of the BMO team, you will be responsible for:

  • Collaborating with BMO partners to identify referral opportunities and grow customer relationships beyond personal banking.
  • Welcoming and guiding customers through the branch lobby, offering advice and guidance on digital and self-serve options.
  • Conducting client conversations about banking services, recommending alternative channels and providing personal banking and investment advice.
  • Meeting customer transaction-based needs with seamless execution.
  • Reviewing customer profiles and engaging in needs-based conversations to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributing to meeting branch business results and the customer experience.
  • Supporting operational activities, such as inventory management and escalated service requests.
  • Acting as a key member of a collaborative and versatile branch and market team.
  • Probing to understand customer personal banking and credit card needs and integrating marketing promotions and programs into customer conversations.
  • Organizing work information to ensure accuracy and completeness.
  • Taking the initiative to find creative approaches that make each customer's experience feel personal.
  • Looking for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs, with a variable work schedule.
  • Following through on risk and compliance processes and policies to ensure customer assets are safeguarded.
  • Staying current with the wider financial services marketplace, legal and regulatory environment, and industry ethical requirements.
  • Maintaining current knowledge of personal banking products, practices, and trends.
  • Identifying and reporting suspicious patterns of activity related to money laundering.
  • Complying with legal and regulatory requirements for the jurisdiction.
  • Protecting the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completing complex and diverse tasks within given rules and limits.
  • Analyzing issues and determining next steps, escalating as required.

Qualifications:

  • Typically between 1-2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
  • Registration to sell investment products completed or in progress, as required for the jurisdiction.
  • Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
  • Some experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • Drive to deliver a personal customer experience.
  • A focus on results and the ability to thrive in a consultative sales and team-based environment.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic specialized knowledge.
  • Verbal and written communication skills.
  • Organization skills.
  • Collaboration and team skills.
  • Analytical and problem-solving skills.

Salary:

$52,000.00 per year, with a salary range of $35,000 to $52,000.00 per year.

Pay Type:

Salaried, with a commission structure.

BMO Financial Group offers a comprehensive total compensation package, including performance-based incentives, discretionary bonuses, and other perks and rewards. The company also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

BMO Financial Group is committed to an inclusive, equitable, and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.