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Relief Guest Services Supervisor

2 months ago

Osoyoos, British Columbia, Canada Spirit Ridge Full time

**Unique Opportunity in Wine Country**

Located on the traditional lands of the Osoyoos Indian Band, Spirit Ridge Resort offers a one-of-a-kind experience in the heart of wine country. Surrounded by fruit orchards, wineries, breweries, and Canada's warmest lake, this resort provides a unique blend of natural beauty and luxury amenities.

Working in the hospitality industry at a resort like Spirit Ridge can be a rewarding experience. With a focus on delivering exceptional guest experiences, employees who are flexible, have a can-do attitude, and enjoy working with others thrive in this environment.

The Relief Guest Services Supervisor plays a key role in creating an iconic guest experience. This position involves a mix of Guest Service Agent and Duty Manager shifts, with responsibilities including:

  • Providing helpful and welcoming service to guests
  • Processing payments and communicating information to guests
  • Supporting and coaching Guest Service Agents
  • Maintaining front office standards
  • Completing guest transactions to ensure satisfaction is met and exceeded

Relief Guest Services Supervisors are expected to be knowledgeable about resort amenities and interact with guests at every opportunity. Previous front office experience and strong communication skills are essential for this role.

**Perks of Working at Spirit Ridge:**

  • Resort discounts for Food and Beverage, Spa, and Cultural Center
  • Growth and development opportunities, both personal and professional
  • Subsidized onsite staff accommodations
  • Hyatt Destinations membership providing discounted room rates and food and beverage discounts
  • Vacation time accrued starting on the first day of work