Director, Legal Support Services

3 weeks ago

Toronto, Ontario, Canada McCarthy Tetrault Full time

At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.


This position can be based out of Toronto or Montréal. McCarthy Tétrault employees benefit from a hybrid work environment.


As a Director, Legal Support Services, you will be:

  • Building an effective management team whose members work together to achieve national and local goals. Coach direct reports to identify opportunities for improvement, propose innovative solutions, communicate with stakeholders and follow through to implementation.
  • Overseeing recruitment processes, coaching Managers to ensure top quality staffing of the Practice Support Teams within approved headcount budgets.
  • Managing the implementation and execution of firm policies and process reviews including those related to compensation and rewards, employment, performance management, staff development (including career paths), training, discipline and termination.
  • Managing risk associated with employee relations situations. Advising Senior Director, Legal Support Services regarding same and prior to implementation of disciplinary or termination procedures.
  • Educating the firm about the legal support services model.
  • Developing the Practice Support Teams functional budget and the follow up of expenditures in order to ensure that financial expectations are met.
  • Collaborating with Senior Manager, Legal Support Services - Resource Centre to ensure that training performance management and professional development of LASG staff ensures robust candidate pool for deployment to Practice Support Team roles.
  • Prioritizing projects and provisioning resources based on firm goals.
  • Monitoring feedback from lawyers and paraprofessionals regarding Practice Support Teams, identifying key metrics in order to determine themes and trends. Developing sound recommendations for change and improvement.
  • Collaborating with National Practice Group Leaders and Regional Managing Partners to confirm appropriate support for Partners and Associates regionally/nationally.
  • Ensuring execution of legal support efficiency projects, securing corporate commitment and buy-in.
  • Overseeing the contribution of Continuous Improvement Committees ("CIC"). Facilitate communication across functional stakeholders to support CIC success.
  • Building internal and external network to facilitate cross functional collaboration and enhance Firm's reputation.

As our ideal candidate, you will distinguish yourself by the following profile:

  • Undergraduate degree in a related field such as Business Administration, Human Resources.
  • Minimum of 10 years professional experience in administration including a minimum of five years in a supervisory or management position.
  • Experience in professional services (partnership), legal industry preferred.
  • Demonstrated experience in organizational change management and team building.
  • Proven problem solving skills, analytical reasoning and critical thinking.
  • Bilingual - French/English strongly preferred.
  • Demonstrated ability to work under pressure and manage tight deadlines.
  • Excellent oral and written communication skills.
  • Ability to maintain composure and a professional attitude in difficult situations.
  • Availability to attend events scheduled outside of core business hours as may be required to meet with team members.
  • Up to 25% travel to other offices required.

As a member of the McCarthy team, you will have access to:

  • Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
  • Competitive compensation and generous time off, including a day off to volunteer and a day off for your birthday.
  • A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
  • Strong community involvement and a commitment to equity, diversity and inclusion.
  • A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.

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