Service Coordinator

4 weeks ago

Oakville, Ontario, Canada Grundfos Full time

Do you have experience in customer support? Would you like to work at one of the world's leading water technology companies where we pioneer solutions to the world's water and climate challenges and improve quality of life for people?

If yes, then we have an interesting role for you

What is the job about?

We at Grundfos Canada are looking for a Service Coordinator to join our team.

As a Service Coordinator, you will schedule workshop and on-site (pump) repair requests from customers. Ensure scheduling procedures are followed including effective communications across teams to ensure materials are ordered and the required technicians are planned. You will apply good professional knowledge and build trust with customers, employees, partners, and contractors. You will provide the necessary support in the coordination and planning of service operations and site visits.

You will report to the Head of Service & Solutions, Canada, and work on a hybrid schedule out of our Oakville, ON office.

Your main responsibilities:

Email intake and telephone assistance for dealers/ wholesales in determining the right items and with installers for putting GRUNDFOS products into operation and helping to solve faults and forward the necessary documentation. Creation of work orders for service technicians and authorized service partners, processing in SAP. Work closely with Manager to track and coordinate jobs with technicians. Determine the correct parts with Sales and Technicians. Responsible for identifying/ assessing an incoming request from a customer for service purposes. Assisting/ providing input for Service quotations for repairs, projects to be carried out. Report matters related to 5S and Kaizens. Cultivate excellent customer service and be willing to go above and beyond to ensure a customer's success. Use problem-solving skills to resolve customer inquiries.

Your background:

We imagine that you have:

Completed secondary school, a degree, diploma, or a certificate would be an advantage. At least 5 years of work experience and at least 2 years in a similar position. Experience following protocols and process flows to ensure high quality service response. Proficiency in English communication. Bilingual in French, not necessary but an asset. The ability to communicate information in a simple and understandable manner. Experience in Microsoft Office and SAP (S/4 HANA is highly preferred). End to End process understanding and supporting continuous improvement. The capability of organizing own workload. Participated in complex projects within own area. Experience driving less complex projects within own area. The ability to deal with complex situations and multiple processes at the same time. The ability to make connections (inside and outside), independent, works well in a fast-paced environment, initiative-oriented, results-oriented. Good time management, and organization skills. The ability to be data-driven and proficient in data analysis. A team-oriented attitude and collaborative. Experience in dynamic, fast-paced, high-growth company.

What's in it for you?

Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

If you'll be working from your home office, we'll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues. On top of it, flexible working hours and up to 3 days' additional paid leave for volunteering of your choice. Annual bonuses, health insurance, parental support, internal well-being consultants and programmes. Access to the modern Grundfos Academy to pursue further both personal and professional development. Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

If this job sounds appealing, please send your resume by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people

We look forward to hearing from you.

  • Service Coordinator

    5 days ago

    Oakville, Ontario, Canada Levitt Safety Full time

    If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to workThe Service...

  • Service Coordinator

    5 days ago

    Oakville, Ontario, Canada Grundfos Holding AS Full time

    Press Tab to Move to Skip to Content Link Do you have experience in customer support? Would you like to work at one of the world's leading water technology companies where we pioneer solutions to the world's water and climate challenges and improve quality of life for people? We at Grundfos Canada are looking for a Service Coordinator to join our team. As...

  • Service Coordinator

    5 days ago

    Oakville, Ontario, Canada GRUNDFOS Full time

    Do you have experience in customer support? Would you like to work at one of the world's leading water technology companies where we pioneer solutions to the world's water and climate challenges and improve quality of life for people? If yes, then we have an interesting role for you What is the job about? We at Grundfos Canada are looking for a...

  • Service Coordinator

    4 days ago

    Oakville, Ontario, Canada Naylor Full time

    Do you enjoy working in a busy office environment, have strong communication skills and excellent organizational skills? If so, Naylor has an exciting opportunity for you We are currently seeking a Service Coordinator to support our Oakville office location. In this role, you will be responsible for... Dispatching field technicians to various service...

  • Service Coordinator

    5 days ago

    Oakville, Ontario, Canada Grundfos Holding AS Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Do you have experience in customer support? Would you like to work at one of the world's leading water technology companies where we pioneer solutions to the world's water and climate challenges and improve quality...

  • Service Coordinator

    5 days ago

    Oakville, Ontario, Canada Grundfos Holding AS Full time

    Service CoordinatorApplication deadline:Workplace:Hybrid PositionJob Location (Short):Oakville, Ontario, CanadaContract Type:Full-TimeEmployment Type:Regular_Do you have experience in customer support? __Would you like to work at one of the world's leading water technology companies where we pioneer solutions to the world's water and climate challenges and...

  • Coordinator Corporate Services

    5 days ago

    Oakville, Ontario, Canada Nucleus Independent Living Full time

    Nucleus Independent Living is an innovative and learning organization, focused on providing exceptional, culturally-sensitive care to residents in the Mississauga Halton community to enable frail seniors and adults living with physical disabilities to live their best life independently, at home. Our highly committed staff embody our ICCARE values of...

  • Service Coordinator

    5 days ago

    Oakville, Ontario, Canada The Minto Group Full time

    **Service Coordinator- **_Summer students or all those interested_Oakville, OntarioBuild your future at MintoSince 1955, we've been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it's all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a...

  • Advancement Services Coordinator

    5 days ago

    Oakville, Ontario, Canada St. Mildred's-Lightbourn School Full time

    Advancement Services CoordinatorFull-time Permanent PositionStart Date: May 27, 2024Who We AreLocated on 10 beautiful acres in the heart of Olde Oakville, St. Mildred's-Lightbourn School (SMLS) is a premier independent school for girls from JK through to Grade 12. Our mission is to engage each girl in a personalized, real-world learning experience where she...

  • Communications Systems Coordinator

    5 days ago

    Oakville, Ontario, Canada Halton Regional Police Service Full time

    The Team you are Joining - Who We Are:The Halton Regional Police Service contributes to the safety and well-being of more than 620,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a leader in...

  • Service Coordinator

    4 days ago

    Oakville, Ontario, Canada Loewen Windows and Doors Full time

    Loewen Windows and Doors is the leading manufacturer of premium windows and doors for the luxury architectural market in North America and abroad. In addition to proudly handcrafting enduring products that enhance beautiful architecture, we are an innovative organization that has evolved into a design-driven, technologically advanced company of the modern...

  • Advancement Services Coordinator

    5 days ago

    Oakville, Ontario, Canada St. Mildred's-Lightbourn School Full time

    Advancement Services CoordinatorFull-time Permanent PositionStart Date: May 27, 2024 Who We AreLocated on 10 beautiful acres in the heart of Olde Oakville, St. Mildred's-Lightbourn School (SMLS) is a premier independent school for girls from JK through to Grade 12. Our mission is to engage each girl in a personalized, real-world learning experience where she...

  • Advancement Services Coordinator

    5 days ago

    Oakville, Ontario, Canada St. Clement's School Full time

    Advancement Services Coordinator Full-time Permanent Position Start Date: May 27, 2024 Who We Are Located on 10 beautiful acres in the heart of Olde Oakville, St. Mildred's-Lightbourn School (SMLS) is a premier independent school for girls from JK through to Grade 12. Our mission is to engage each girl in a personalized, real-world learning...

  • Advancement Services Coordinator

    5 days ago

    Oakville, Ontario, Canada St. Mildred's-Lightbourn School Full time

    Advancement Services CoordinatorFull-time Permanent Position Who We AreLocated on 10 beautiful acres in the heart of Olde Oakville, St. Mildred's-Lightbourn School (SMLS) is a premier independent school for girls from JK through to Grade 12. Our mission is to engage each girl in a personalized, real-world learning experience where she explores her unique...

  • Service Coordinator

    5 days ago

    Oakville, Ontario, Canada Halton Healthcare Full time $38 - $50

    Full-time FTE: 1.0 FTE Union Status: NON UNION Shift Schedule (Hours are subject to change based on operational needs): Mon - Sat 8 hour shifts - Days & Evenings Employment Status: Permanent Full-time Department: Mental Health - One Link Site Location: Off-Site Company Description Halton Healthcare's vision of Exemplary patient experiences, always,...

  • Advancement Services Coordinator

    5 days ago

    Oakville, Ontario, Canada CIS Ontario Full time

    Role Overview To support our vision of empowered young women challenging and transforming the world, we are currently seeking an Advancement Services Coordinator. Reporting to the Director, Development, the Advancement Services Coordinator is a key member of the Advancement team and is responsible for Raiser's Edge NXT database management and supporting...

  • Client Service and Scheduling Coordinator

    5 days ago

    Oakville, Ontario, Canada Nucleus Independent Living Full time

    Client Service and Scheduling CoordinatorPermanent Full Time (Day shift)Nucleus Independent Living is an innovative and learning organization, focused on providing exceptional, culturally-sensitive care to residents in the Mississauga, Halton, and West Toronto communities to enable frail seniors and adults living with physical disabilities to live their best...

  • Service Coordinator

    4 days ago

    Oakville, Ontario, Canada Laura Canada Full time

    Job DescriptionRole SummaryThe Laura Canada Service Coordinator assists with the management of merchandise in every way, including receiving, visual merchandising, window display, markdowns, cash desk and preparing outgoing merchandise. Provides exemplary service to all customers.Critical Functions1. Customer ServiceProvides exemplary customer service at...

  • Client Service Coordinator

    5 days ago

    Oakville, Ontario, Canada Bayshore HealthCare Full time

    Make "being the difference" your Career. Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the "difference" by providing outstanding customer service, than a...

  • Client Services and Scheduling Coordinator

    4 days ago

    Oakville, Ontario, Canada Nucleus Independent Living Full time

    Nucleus Independent Living is an innovative and learning organization, focused on providing exceptional, culturally-sensitive care to residents in the Mississauga, Halton, and West Toronto communities to enable frail seniors and adults living with physical disabilities to live their best life independently, at home. Our highly committed staff embody our...