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Customer Experience Associate

2 months ago

Westmount, Quebec, Canada Scotiabank Full time

Customer Experience Associate role requires building strong relationships, delivering excellent service, and uncovering customer needs in a fast-paced banking environment.

About the role

As a Customer Experience Associate, you will be the face of our branches, connecting with customers in a relatable way and helping them achieve their financial goals. You will be responsible for:

  • Discovering customer needs and listening to understand their requests
  • Processing day-to-day transactions
  • Nurturing long-standing relationships
  • Identifying and fulfilling simple sales opportunities
  • Sharing knowledge and introducing customers to mobile banking applications

You will be successful in this role if you:

  • Build strong customer relationships and deliver excellent service
  • Uncover and solve customers' needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment
  • Demonstrate an eagerness to learn and determination to succeed

You will be a good fit for this role if you:

  • Have proven customer service skills
  • Are willing to assist in a professional, friendly, and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital banking options

As a Customer Experience Associate, you will have the opportunity to:

  • Join a forward-thinking organization with a collaborative team of innovative thinkers
  • Develop a rewarding career path with diverse opportunities for professional growth
  • Receive internal training to support your career growth and enhance your skills
  • Be part of an organization committed to making a difference in our communities
  • Be recognized and rewarded for high-performance
  • Enjoy a competitive compensation and benefits package

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.