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Nurse Case Manager
2 months ago
Nurse Case Manager
Cencora is a leading healthcare company dedicated to creating healthier futures. We are seeking a highly skilled and compassionate Nurse Case Manager to join our team.
About the Role
- Provide medical support to patients and healthcare providers, including education on specific diseases and therapies, and disease management.
- Offer telephone support, including maintenance calls and adherence support, as needed.
- Manage databases and conduct ongoing audits of files and information captured.
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers.
- Participate in extensive training sessions for specific therapies provided by the pharmaceutical team.
- Work with the reimbursement specialist and physician to secure funding for patient therapies and assist with alternative funding searches when needed.
- Attend pharmaceutical sales meetings and patient meetings, conferences as needed, to educate patients and providers regarding disease/product information and case management services.
- Establish and maintain partnerships with pharmaceutical teams and liaise with healthcare providers, pharmacies, and infusion clinics to coordinate infusions, drug delivery, and resolve issues as they arise.
- Communicate effectively with the manager, team, and clients regarding patient case management.
- Participate in the training process of new nurse case managers, including shadowing and call monitoring.
- Support and collaborate with other program staff in the development and implementation of disease management programs, including clinical requirements, writing texts, manuals, or patient pamphlets, developing compliance program parameters, needs assessments, and protocols.
- Provide feedback regarding current protocols, databases, processes, and inter-departmental relationships.
- Report all Adverse Events to the assigned units/departments.
Requirements
- A Bachelor's degree or registered nurse (RN) diploma, advanced degree, or specific practice management experience, with five (5) years of Nursing experience.
- Requires a minimum of two (2) years in public or private third-party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support, or related experience.
- The preferred candidate is a nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry.
- Bilingualism (French and English) is strongly preferred.
Skills and Abilities
- Strong patient focus.
- Strong ability to multi-task.
- Ability to work under pressure.
- Superior customer service skills.
- Internet-research and computer savvy.
- Strong verbal and written communication skills, problem-solving skills, and teamwork abilities.
- Strong phone etiquette.
- Ability to communicate and comprehend medical information.
- Demonstrate teamwork abilities.
- Ability to work autonomously.
- Ability to handle sensitive issues with opposing opinions and strong negotiation skills.
- Strong business and financial acumen.
- Strong analytical and mathematical skills.
- Ability to communicate effectively both orally and in writing.
- Effective interpersonal and leadership skills.
- Effective organizational skills; attention to detail.
- Ability to consistently meet deadlines.
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
- Excellent presentation skills.
- Proficiency in Microsoft Word, Excel, PowerPoint, and other Office Programs.
What We Offer
Cencora provides a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more.
Company Culture
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.