Team Lead

1 month ago

Scarborough Village, Ontario, Canada dentalcorp Full time

About us:

Toothworks Pine Ridge Dental is a family-oriented dental practice located in the east end of Scarborough. We offer a wide range of services to meet the needs of our patients, including general dentistry, periodontics, preventative hygiene, Invisalign, children's services, cosmetic treatments, and much more.

As a winner of the Readers Choice Award for Best Dentist Office in Scarborough, our patients take comfort in knowing that they are receiving the very best that dentistry has to offer in a caring, compassionate, and interactive environment. We pride ourselves on providing quality dental care and 4.9 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Schedule: Full-time

Monday & Tuesday (10:00-8:00)

Wednesday (9:00-6:30)

Thursday (9:00-4:00)

Friday (8:00-2:00)
Saturdays (8:00-2:00) - as needed

Benefits of Joining Our Team:

  • Competitive compensation
  • Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
  • Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
  • Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
  • Attend social and CE events to network with dental professionals in your community
  • Work-life balance and flexibility
  • Access to modernized technology to provide optimal oral care to patients

Responsibilities:

Leadership:

  • Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.
  • Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.
  • Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.
  • Work in accordance with the practice's Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.
  • Lead, coach and motivate the team to improve productivity, engagement and retention of patients.
  • Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
  • Support recruitment efforts to interview dental professionals and assess for best fit.

Patient Care Coordination:

  • Greet and assist patients as they arrive; ensure a lasting positive impression for them
  • Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
  • Effectively manage recall system and accurately maintain patient database
  • Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations
  • Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts
  • Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
  • Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
  • Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance

About You:

  • 3+ years of Dental Administration experience required with AbelDent background
  • Knowledge and understanding of oral treatment plans and ability to educate patients
  • Strong customer service experience
  • Detail oriented
  • Leadership

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

#LI-BD1

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