Seasonal Customer Experience Representative
3 weeks ago
Join our team as a Sales Associate and help create a welcoming environment that adds joy to customers' lives.
You'll be responsible for cultivating an authentic employee and customer experience, guided by our culture and mission of adding joy. You'll model the Indigo Beliefs by being authentic, seeking inspiration, and knowing your audience, and influence customers through the stories you tell, connecting them to our brand.
Key Responsibilities:
- Create a warm and welcoming environment in our stores
- Add joy to our customers' lives
- Leverage our product to tell stories
- Engage and connect with our customers on the floor
- Curate specific product collections for each customer you meet
- Ensure Visual Standards are followed and maintained
- Role model Indigo's High Performance Characteristics
- Seek information regarding new products, promotions, and programs
- Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- Take accountability to respond to customer feedback in a timely manner
- Hold self and others accountable
- Own self-development and provide continuous feedback to colleagues and Leadership Team
- Share ideas with Leadership Team on how to improve the employee and customer experience
Qualifications:
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule starting at 6am to 11pm, minimum 4 shifts per week, including evenings, weekends, holidays, overnights, and early mornings
About Indigo:
- We love books and all things beautiful
- We are Canada's Cultural Department Store
- Books are our heart and our soul, and great books are just the beginning...
We play by the following rules:
- We exist to add joy to our customers' lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we'd treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
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