Seasonal Customer Experience Ambassador

3 weeks ago


London, Ontario, Canada Indigo Books & Music Full time
Job Title: Seasonal Customer Experience Representative

At Indigo, we're seeking a Seasonal Customer Experience Representative to join our team. As a key member of our sales floor team, you'll play a vital role in creating an exceptional customer experience that sets us apart from the rest.

Key Responsibilities:
  • Create a warm and welcoming environment for our customers
  • Add joy to our customers' lives by providing exceptional service and product knowledge
  • Leverage our product to tell stories and connect with our customers on a deeper level
  • Engage and connect with our customers on the sales floor, ensuring they feel valued and supported
  • Curate specific product collections for each customer you meet, showcasing our unique offerings
  • Ensure Visual Standards are followed and maintained, creating a cohesive and inviting store environment
  • Role model Indigo's High Performance Characteristics, embodying our values and mission
  • Stay up-to-date on new products, promotions, and programs, sharing your knowledge with customers and colleagues alike
  • Contribute to a culture where everyone knows their health and safety is a top priority, actively participating in ensuring the well-being of each other and our customers
  • Respond to customer feedback in a timely manner, taking ownership of resolving any issues
  • Hold yourself and others accountable, fostering a culture of continuous improvement and growth
  • Share ideas with our Leadership Team on how to improve the employee and customer experience, driving positive change and innovation
Qualifications:
  • Experience in specialty retail or a retail environment is preferred but not required
  • Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule starting at 6am to 11pm, minimum 4 shifts per week, including evenings, weekends, holidays, overnights, and early mornings
About Indigo:

We're committed to our communities, our customers, and each other, working together to make a positive impact. We believe in fostering diversity and inclusion, creating a joyful and welcoming environment for everyone. We're an equitable employer, highly valuing diverse backgrounds, experiences, and perspectives. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

We're driven to be an employer of choice, where everyone feels valued, respected, and empowered to grow. Join us in creating a workplace that's inclusive, supportive, and inspiring. Apply today to become a part of our team



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