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Service Coordinator

3 months ago

Mississauga, Ontario, Canada PeopleToGo Full time
Job Title: Resources Service Coordinator

Type: Contract

Location: Remote

Duration: 3 months or longer

Start Date: ASAP

Days/Hours: Monday to Friday 9 AM to 5 PM

Hours/Week: 40

Overview:

The foundation of this position is establishing processes to provide consistently high levels of customer service cost-effectively. This role is well-suited to people with a passion for excellent customer service, strong interpersonal and leadership skills, and who enjoy working as part of a team.

The Resources Service Coordinator will report to the Customer Service Manager and the core responsibilities will include setting up appointments with the customers and following up as needed.

The candidate should have:
2 years exp in a related field and a relevant degree/diploma
Good communication skills, verbal and written
Experience with incident management tools preferred
Service desk experience preferred
Bilingual is an asset but not required
Strong phone etiquette
Demonstrated proficiency in typing and proper grammar
Knowledge of relevant software computer applications and equipment
Knowledge of customer service principles and practices
Willingness to co-operate with others and work to the greater good
Multi-tasking capabilities