Bilingual Senior UX Researcher, Global Transaction Banking

1 week ago

Toronto, Ontario, Canada Scotiabank Full time

Job Title: Design Researcher

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture at Scotiabank.

About the Role:

We are seeking a talented Design Researcher to help us redefine the Global Cash Management banking landscape. As a key member of our team, you will lead projects from initial research and documentation to the development of insights, hypotheses, maps, and problem statements to deliver strategic roadmaps for the business.

Key Responsibilities:

  • Lead projects from initial research and documentation to the development of insights, hypotheses, maps, and problem statements to deliver strategic roadmaps for the business.
  • Apply a range of quantitative and qualitative research methods with creativity, edge, and critical thinking.
  • Synthesize findings into insights that underline client behavior and needs to inform corporate strategy, product design, product development, and marketing decisions.
  • Collaborate and influence cross-functional teams to evaluate concepts and monitor the implementation of solutions that remain client-centric.
  • Summarize findings, insights, and recommendations using great storytelling and visuals to create engaging presentations for various teams and levels of management.
  • Use systems thinking and a holistic mindset to find patterns and links across projects for strong strategic recommendations.
  • Own the mapping and maintenance of end-to-end customer experience journeys.
  • Work with the team to evolve and innovate the UX Research practice and act as the main point of contact for customer insights.

Requirements:

  • Full bilingual proficiency in English and Spanish.
  • Strategic thinking with integrative top-notch problem-solving skills.
  • Ability to self-direct and navigate ambiguity with confidence.
  • Effective communication and strong stakeholder management skills.
  • The ability to clearly communicate evidence-based recommendations.
  • A passion for observations, unpacking, and solving complex systems problems.
  • Strong cross-functional collaborator with a desire to work with colleagues to coach and develop the skills of your team.
  • Resilient personality with a constant desire to iterate.
  • Excellent time-management skills and ability to work simultaneously across several projects.
  • Experience using Figma and other industry-standard whiteboarding tools.
  • Bachelor's Degree in a related field, such as psychology, anthropology, design, or innovation.
  • 3-5 years of work experience or equivalent combination of education and experience in design research or a closely related field.

About Scotiabank:

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

What's in it for you?

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank. We are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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