Customer Care Agent

4 weeks ago

Vaughan, Ontario, Canada Rentokil Initial Full time

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking A Customer Care Agent that will act as a liaison, providing product/service information, answering questions, and resolving issues for our clients/customers. This position interacts with customers to attract potential business by answering product and service questions and suggesting alternative solutions. To be successful in this role, the incumbent must be an excellent communicator, possess strong verbal and written communication skills and have a customer focused attitude.

This will be a hybrid position (3 days in office & 2 days at home) based out of our Concord office (99 Locke St, Concord, ON L4K 3Z9). In the event there are provincial restrictions due to the pandemic, you will be required to provide your own high-speed internet and workspace at home for the duration that your work is remote. However, the expectation is that all teammates report into the office on a regular basis.

Duration - 12 months

The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:

  • Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
  • Receiving and placing customer service telephone calls, completing web forms and responding to emails
  • Entering and processing orders for new and existing customers
  • Investigating issues and resolving customer complaints
  • Updating and managing customer databases
  • Actively promoting Terminix products and services
  • Monitoring the route and status of field technicians to coordinate and prioritize their schedule
  • Relaying work orders, messages, and information to and from technicians and field management
  • Constantly improving results by adhering to a philosophy of service excellence, and following business processes
  • Providing an outstanding customer experience to all customers
  • Available to work as required based on customer needs
  • Performing other duties as required

Requirements

  • Persuasive communication skills and lots of personality
  • Sales oriented, has the ability to identify sales opportunities within a service environment
  • Energetic, positive and self motivated
  • Naturally empathetic, with the ability to build a strong rapport
  • Excellent communication skills - both verbal and written
  • Professional demeanor, stellar phone etiquette
  • Able to perform successfully in a high paced, results-oriented environment
  • Ability to build relationships and communicate with a broad range of people
  • Well organized, energetic and reliable
  • Ability to work independently in a busy environment
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • At least one year's experience in a Call Centre role answering phone calls and emails
  • Proficient with Microsoft Office, Outlook and other applicable computer programs
  • Bilingual English/French an asset
  • High school diploma – College preferred
  • Will have to undergo a criminal background check
  • Will be required to wear a headset, input data and sit for long periods of time

Benefits

  • You are paid during your training
  • Great benefits - Medical, Dental, and Vision
  • Employer-matched RRSP program up to 3.5% of your base salary per year
  • Paid sick and vacation days
  • Short and long-term disability
  • Life Insurance
  • Ability to make commission bonus's (after 3-month probation)
  • Competitive compensation
  • ON DEMAND PAY Have access to your paycheque as soon as it is earned

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

  • customer service representative

    1 month ago

    Vaughan, Ontario, Canada Sandra Behlok - Desjardins Insurance Agent Full time

    Customer Service Representative - Desjardins Insurance Agent Team MemberLocation: Vaughan, OntarioType: Full TimePosition Overview:Successful Desjardins Insurance Agent is seeking a qualified professional to join her winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through...

  • customer service representative

    2 weeks ago

    Vaughan, Ontario, Canada Sandra Behlok - Desjardins Insurance Agent Full time

    Customer Service Representative - Desjardins Insurance Agent Team Member Location: Vaughan, Ontario Type: Full Time Position Overview:Successful Desjardins Insurance Agent is seeking a qualified professional to join her winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow...

  • Customer Care Claims Specialist

    1 week ago

    Vaughan, Ontario, Canada CAA Club Group Full time

    Position Details What You Will Do Responsible for investigating and responding to escalated customer concerns and complaints in an effective and timely manner Liaise with Ombudsman's office to resolve any customer concerns pertaining to Claims handling and settlement Act as a primary contact for various distribution channels i.e. Broker, Direct,...

  • Care Experience Coordinator

    1 week ago

    Vaughan, Ontario, Canada Bloom Care Solutions Full time

    Work with the fastest growing Home Health Care Technology Company in Canada and allow us to show you how to rediscover your passion for making a difference in the lives of others.Our platform presents the opportunity to grow, while promoting a great culture and rewards for your hard work and dedication. We are committed to helping you succeed and are seeking...

  • Supervisor, Customer Care

    1 week ago

    Vaughan, Ontario, Canada Terumo Medical Corporation Full time

    Job Summary: Bilingual French/English Required The Supervisor, Customer Care leads a high-performing Customer Care team in providing the best customer experience in support of multiple business units within Terumo Medical Canada, Inc. (TMCI) This role is responsible for the oversight of the daily

  • Customer Care Administrator

    1 week ago

    Vaughan, Ontario, Canada Centre Court Full time

    Overview of CentreCourt CentreCourt is a real estate company founded in 2010 and focused on the development of mixeduse, highrise residential communities located near major amenities, rapid transit networks and employment areas across the Greater Toronto Area (GTA). A fully integrated organization that operates across all areas of development including land...

  • Care Experience Coordinator/intake Coordinator

    1 week ago

    Vaughan, Ontario, Canada Bloom Care Solutions Full time

    Work with the fastest growing Home Health Care Technology Company in Canada and allow us to show you how to rediscover your passion for making a difference in the lives of others.Our platform presents the opportunity to grow, while promoting a great culture and rewards for your hard work and dedication. We are committed to helping you succeed and are seeking...

  • Customer Care Concierge

    1 week ago

    Vaughan, Ontario, Canada Sorbara Group of Companies Full time

    Sorbara is looking for a Customer Care Concierge to join our growing teamAbout Sorbara Group of Companies:The Sorbara Group of Companies is a pioneering force in Ontario's real estate industry. Havingoperated commercial, industrial, office and retail properties, managed residential rentals and builthigh-rise and low-rise communities for several decades, we...

  • Customer Service Representative

    1 week ago

    Vaughan, Ontario, Canada AIR-Serv Canada Inc Full time

    ABOUT US:AIR-serv Canada Inc is a national coast to coast service-based company. We are the leader in our industry servicing Petroleum stations fore-court equipment (Tire inflators & Auto Vacuums). We provide our team members with career growth, financial benefits, job security, purpose, and the opportunity to help strengthen the communities where we live,...

  • Only 24h Left: Supervisor, Customer Care

    1 week ago

    Vaughan, Ontario, Canada Terumo Medical Corporation Full time

    Job Summary:Bilingual French/English RequiredThe Supervisor, Customer Care leads a high-performing Customer Care team in providing the best customer experience in support of multiple business units within Terumo Medical Canada, Inc. (TMCI) This role is responsible for the oversight of the daily activities of the customer care team ensuring their adherence to...

  • Business Development/customer Care Representative

    1 week ago

    Vaughan, Ontario, Canada Zanchin Automotive Group Full time

    BUSINESS DEVELOPMENT/CUSTOMER CARE REPRESENTATIVE career and employment opportunity awaits you.The Power to Move you. Alta Infiniti, part of Zanchin Automotive Group, a privately-owned network of 30+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an...

  • Social Worker, Adult Day Program

    1 week ago

    Vaughan, Ontario, Canada Circle of Care Full time

    Job DescriptionReporting to the Manager, Client Services the Social Worker is accountable for seamless service experience that meets the individual needs of the client, family and / or customer, compliance with legislation through proper documentation, and has the ability to communicate with various levels within the organization in a clear and concise...

  • Service Desk Agent

    1 week ago

    Vaughan, Ontario, Canada Coreio Inc Full time

    Job SummaryWe are currently seeking a Service Desk Agent to join our incredible team on a full time basis. The Service Desk agent responds to client incident and Service Requests remotely. Support activities include the logging the interactions in our call management tool, initial troubleshooting, resource coordination and remote take over (RTO) if...

  • Entry-Level Real Estate Agent

    1 week ago

    Vaughan, Ontario, Canada Tfnrealty Full time

    TFN Realty is a prominent real estate brokerage known for its focus on innovation, excellence, and integrity.Specializing in residential, commercial, and pre-construction properties, we are dedicated to revolutionizing the real estate industry.Our agents enjoy top-notch training, cutting-edge technology, and a nurturing environment that encourages both...

  • Guest Service Agent

    1 week ago

    Vaughan, Ontario, Canada Staybridge Suites Toronto Vaughan South Full time

    Description:We are looking for our next great team member to join us on our Guest Service Agent team Staybridge Suites Toronto Vaughan (IHG Franchise)We are committed to providing you with:Highly competitive wages An exceptional benefit plan for eligible associates & your family members RSP/401K matching program for eligible associates Discounts with our...

  • Guest Service Agent

    1 week ago

    Vaughan, Ontario, Canada Staybridge Suites Vaughan Full time

    Now Hiring Guest Service Agent for Staybridge Suites Toronto Vaughan SouthWage: Starting at $17.50 per hour and wage increase after 90 days probation period.JOB OVERVIEW: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of quality.Greet customers...

  • Quality Customer Service Representative

    2 weeks ago

    Vaughan, Ontario, Canada Tremco Barrier Solutions, Inc. Full time

    Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG...

  • Russian Speaking Recreationist, Adult Day Program

    1 week ago

    Vaughan, Ontario, Canada Circle of Care Full time

    Job DescriptionRecreationist contributes to recreation planning and conducts recreation activities with groups at the Day Centre. The Recreationist also organizes and promotes both research and evidence-based programs while taking into account the needs and interests of the clients.We are looking for: a full-time, permanent Russian Speaking...

  • Sales Agent

    1 week ago

    Vaughan, Ontario, Canada Proactive Supply Chain Group QC Full time

    PURPOSE:Generate new business opportunities and develop strategic partnerships with customers who require asset-based logistics solutions. Your role will involve promoting the company's transportation and distribution services, including the use of owned assets such as trucks, trailers, and other equipment. You will collaborate closely with the operations...

  • Customer Service Rep

    1 week ago

    Vaughan, Ontario, Canada Hoggtown Fire Protection Supply Inc. Full time

    Hoggtown Fire Protection Supply Inc., located in Vaughan ON is currently looking for a dynamic individual to join our CSR/Inside sales team. In this role, you will project Hoggtown's vision of excellence to the marketplace, promote strong company image and build long-term, trusting relationships that result in customer loyalty. If you enjoy talking to...