Director, Accident Benefits Operations
2 weeks ago
Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About the role
As the Director, Accident Benefits Operations, you will work closely with the Vice President, Accident Benefits, Ontario Division and collaboratively with the Claims Directors team to drive growth, productivity, profitability, and quality customer service. In this role, you will use your expertise, passion and experience as a people manager to inspire your team to exceed standards, creating an engaging, supportive and positive environment along the way.
Locations can be in either of the following offices in Ontario: Toronto, Ajax, Richmond Hill, Mississauga, London or Ottawa.
What you'll do here:
- Create a vision for the team and engage employees in the outcome.
- Build relationships with Senior Executives and influence their decision-making.
- Identify and grow Intact's talent and leadership pipeline through your thoughtful and effective approach to employee career development, performance management, and mentorship.
- Partner in leading the Ontario AB team to successful achievement of overall objectives.
- Direct team resources to ensure efficient and effective delivery of quality and effective management of files and customer service while measuring and monitoring progress.
- Establish and refine best practice workflows and procedures to support consistent and fair claims settlements.
- Lead the discussion, development and execution of the AB Action Plan and Results with Senior Executives.
- Act as a strategic member of the AB Ontario Claims team to set strategy, priorities and direction.
- Manage overall staffing, workforce planning, and leadership of the claims team, motivating them to achieve objectives and keeping everyone well-informed along the way.
- Ensure effective work processes, proper reserving practices, and effective indemnity and legal expense control.
- Prepare and follow up on operational budgets and develop strategies to achieve our overall expense budget.
- Work with other departments on special initiatives and projects, provide input on project committee and steering committees, as required.
- Participate in the establishment of objectives included in business plan and implement required structures to realize regional claims objectives in line with business strategies and organization's financial, material and human resources.
- Build and maintain strong working relationships with all levels of management and staff and use influence and negotiation skills to gain support, achieve consensus and foster engagement.
- Create and communicate vision for the team and engage the team in the outcome.
- Oversee the recruitment and development of staff in the department.
- Lead and inspire the team. Develop opportunities for career pathing; identify and develop emerging leaders; and direct and assist team with goals.
What you bring to the table:
- 7-10 years related experience, preferably in Accident Benefits.
- 3-5 years managerial experience as a People Manager.
- Excellent communication and interpersonal skills with all levels of staff.
- Superior problem solving and analytical skills, balanced with strong decision-making abilities.
- Ability to influence at all management levels both within and outside the organization.
- Proven success in leading and inspiring others through vision and values.
- Superior skills in negotiating, gaining commitment and building strategic relationships.
- Sense of urgency and willingness to manage a changing schedule due to unpredictable events.
- Positive attitude while adapting to changing priorities and taking ownership of work.
- Strategic thinker and solutions oriented.
- CIP (Chartered Insurance Professional) preferred.
- University degree or any combination of training and experience deemed relevant for the role
- Travel within the Greater Toronto area is required.
This posting expires 29/May/2024 at 11:59pm EST
This role is eligible for employee referral bonus. #myReferrals3000
#LI-Hybrid
#LI-MS1
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact or belairdirect, please apply for this role on Contact People.
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