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Customer Experience Associate

2 months ago

Whistler, British Columbia, Canada TD Bank Full time
Customer Service Representative

Provide exceptional customer experiences, handle financial transactions, and support business objectives in a fast-paced banking environment.

As a Customer Service Representative at TD, you will be the face of our organization, delivering legendary customer experiences to our clients. You will be responsible for creating a positive and welcoming atmosphere in our branches, providing expert advice and guidance to customers, and ensuring that their needs are met with a smile.

Key Responsibilities:
  • Create an exceptional customer experience with every interaction
  • Complete a broad range of financial transactions in an accurate and efficient manner
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems
Business Objectives:
  • Support the achievement of business objectives by supporting advice goals
  • Promote products, advice, services, and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence
Teamwork and Development:
  • Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment
  • Support the team by continuously developing knowledge in own area
  • Participate in personal performance management and development activities
Requirements:
  • High School diploma and/or 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred
About TD:

TD is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Colleague Development:

We're committed to providing the support our colleagues need to thrive both at work and at home. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and mentoring programs.

Training and Onboarding:

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.