User Support Technician

4 weeks ago


Richmond Hill, Ontario, Canada Canlan Sports Full time

Job Summary:
We are seeking a User Support Technician to join our team.

The User Support Technician will be responsible for providing technical support to our users and customers, troubleshooting issues, and resolving problems in a timely manner.


Qualifications:

  • 2+ years of experience in a technical support role
  • Strong knowledge of computer systems and software applications
  • Excellent communication skills and the ability to explain technical information clearly to nontechnical users
  • A customeroriented mindset and a passion for helping others
  • Ability to work independently as well as part of a team
  • Certification in relevant technical areas is a plus

Responsibilities:

  • Respond to user inquiries and technical issues via phone, email, or inperson
  • Troubleshoot hardware and software problems and provide solutions
  • Install, configure, and update software applications
  • Assist in testing and evaluating new technologies
  • Document technical issues and resolutions for future reference
  • Collaborate with the IT team to improve user experience and system functionality

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off and holidays
  • Professional development opportunities
If you are a tech-savvy professional with a passion for helping others, we would love to hear from you. Apply now to join our team as a User Support Technician

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