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IT Support Technician

3 months ago


Richmond Hill, Ontario, Canada HomeLifeCimerman Real Estate Ltd., Brokerage Full time
Job Overview: We are looking for a dedicated and technically proficient IT Support Technician to become a vital part of our organization, delivering a combination of Level 1 and Level 2 assistance primarily to our agents and corporate staff. The successful candidate will possess a robust technical foundation, capable of addressing both fundamental and intricate technical challenges while working on-site during standard business hours. This position is crucial in ensuring our team members receive the necessary technical support to function smoothly and effectively.

Key Duties:
  • Serve as the initial point of contact for technical assistance for our real estate agents and corporate personnel, providing support through phone, email, and remote access solutions.
  • Diagnose and resolve a wide range of technical problems, including hardware, software, and network issues, across various platforms (Windows, MacOS, iOS, Android).
  • Offer support for real estate-specific software applications, such as CRM systems, property management tools, and MLS platforms.
  • Assist in the installation, configuration, and upkeep of IT equipment, including computers, mobile devices, and networking hardware.
  • Work collaboratively with the corporate IT department to deploy new technologies and enhance existing systems.
  • Monitor system performance, identify potential issues, and take proactive measures to ensure continuous service.
  • Develop and maintain documentation for IT processes, troubleshooting procedures, and best practices.
  • Provide training and assistance to agents and corporate staff on the utilization of technology tools and applications.
  • Escalate unresolved issues to higher-level support when necessary, while striving to independently resolve as many issues as possible.
  • Maintain a high standard of customer service, ensuring prompt and effective resolution of all support inquiries.

Qualifications:
  • Associate degree in Information Technology, Computer Science, or a related discipline (or equivalent professional experience).
  • 1-3 years of experience in a technical support capacity, with the ability to manage both Level 1 and Level 2 responsibilities.
  • Strong knowledge of Windows and MacOS operating systems.
  • Familiarity with real estate software (e.g., MLS platforms, CRM systems) and an understanding of the specific needs of real estate agents and corporate teams.
  • Experience with fundamental networking concepts (e.g., TCP/IP, DNS, VPNs).
  • Excellent troubleshooting and problem-solving abilities.
  • Strong verbal and written communication skills, with the capability to convey technical concepts to non-technical users.
  • Ability to effectively manage multiple tasks and priorities.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator) are advantageous.

Application Process: Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications. Please include "IT Support Technician" in the subject line of your email.

Join our team and contribute to delivering exceptional technical support to our agents and corporate staff, fostering their success and the ongoing growth of HomeLife/Cimerman Real Estate Ltd., Brokerage. We look forward to your application.