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Account Manager

2 months ago

Mississauga, Ontario, Canada Walmart Canada Full time
Job Summary

We are seeking a highly skilled Account Manager to join our Walmart Connect team. As an Account Manager, you will be responsible for managing successful advertiser relationships and driving growth in advertising partnerships and investments.

Key Responsibilities
  • Build and expand customer relationships through strategic campaigns and deep understanding of vendor business objectives.
  • Identify opportunities for increased adoption of sponsored search and generate additional revenue through upselling and cross-selling.
  • Establish and cultivate relationships with internal and external stakeholders, driving decisions collaboratively and resolving conflicts.
  • Execute tactical support requests for marketplace sellers, including issue troubleshooting and data reporting.
  • Handle escalations and resolve issues for advertisers through coordination across various functional areas of the company.
  • Demonstrate product features beyond central functionality to help advertisers achieve key business results.
  • Contribute to the development of features and programs that enhance customer success through advertiser feedback, market insights, and internal data.
Requirements
  • 3+ years of experience in sales, account management, and/or customer success in the ad tech/ad operations/SEM/digital media/marketing/advertising space.
  • Proven track record of owning customer relationships and overseeing the entire lifecycle of the client.
  • Experience leading client meetings, conducting product training, and analyzing campaign data.
  • Ability to lead or collaborate effectively with cross-functional teams and communicate effectively with customers.
Preferred Qualifications
  • Experience working with advertisers and agencies in the ad tech/ad operations/SEM/digital media/marketing/advertising space.
  • Comfortable with data-driven storytelling and the ability to leverage data to provide customers with recommendations for improving business performance.

Walmart is an equal opportunity employer and welcomes applications from diverse candidates.