Customer Service Representative

1 month ago


Moncton, New Brunswick, Canada PAL Airlines Full time
{"title": "Customer Care & Reservations Agent", "job_description": "Job Summary

At PAL Airlines, we are committed to delivering exceptional customer experiences. We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care & Reservations Agent.

Key Responsibilities
  • Provide exceptional customer service to our passengers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Quote fares and book flights for customers, ensuring accurate and efficient processing of travel arrangements.
  • Offer travel advice and recommendations to customers, leveraging your knowledge of our routes and services.
  • Collaborate with colleagues to ensure seamless customer experiences, from initial contact to resolution.
  • Stay up-to-date on airline policies, procedures, and industry developments to provide informed and accurate information to customers.
Requirements
  • Completion of secondary schooling in a related field is preferred.
  • 1+ years of customer service experience is required.
  • Experience in the travel and tourism industry is preferred.
What We Offer
  • Travel privileges with PAL Airlines and its network.
  • Comprehensive health benefits, including medical, dental, vision, and life insurance.
  • Defined Contribution Pension Plan.
  • Employee Stock Purchase Plan.
  • Employee Tuition Assistance Program.
  • Employee and Family Assistance Programs.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds.

", "lang_code": "en"}

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