Seasonal Customer Experience Representative
2 weeks ago
Dedicated to telling stories and creating experiences, Indigo is a cultural department store with a passion for books and beautiful products. We have over 170 stores across Canada, offering a variety of exciting opportunities for people who share our passions and want to be part of a dynamic and enriching culture.
Our Culture- We love books and all things beautiful
- We are Canada's Cultural Department Store
- Books are our heart and our soul, and great books are just the beginning...
- We exist to add joy to our customers' lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we'd treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
You'll help to cultivate an environment that promotes authentic employee and customer experiences, guided by our culture and mission of adding joy. You'll role model the Indigo Beliefs by being authentic, seeking inspiration, and knowing your audience, and you'll influence your customers through the stories you tell.
Key Responsibilities- Create a warm and welcoming environment in our stores
- Add joy to our customers' lives
- Leverage our product to tell stories
- Engage and connect with our customers on the floor
- Curate specific product collections for each customer you meet
- Ensure Visual Standards are followed and maintained
- Role model Indigo's High Performance Characteristics
- Seek information regarding new products, promotions, and programs
- Contribute to an environment where everyone knows their health and safety is a top priority
- Take accountability to respond to customer feedback in a timely manner
- Hold self and others accountable
- Own self-development and provide continuous feedback to colleagues and Leadership Team
- Share ideas with Leadership Team on how to improve the employee and customer experience
- Experience in specialty retail or a retail environment preferred but not required
- 5 am availability required
- Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings
- Bilingualism (French/English) is required for all positions in Québec; other languages an asset
We are committed to our communities, our customers, and each other. We believe that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities.
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