Customer Care/account Representative

6 months ago

Kawartha Lakes, Canada CARMA Corp Full time

**Our Company**

Founded in 1977, CARMA is 100% Canadian owned and operated, with its head office and manufacturing facility located in Lindsay, Ontario. We were the first Measurement Canada approved supplier of electronic submetering systems and continue to be the market leader, with over 250,000 meters installed. Operating across Canada with offices in Toronto, Ottawa, Edmonton, Calgary and Vancouver. CARMA ensures first-rate customer care, regulatory compliance, quality control, financial tracking and accountability.

We are looking to add a full time **Customer Care /Account Representative **to our Lindsay team.

**Customer Care Responsibilities**
- Provide customers with product and service information; address customer inquires and respond to account and billing inquiries and adjustments, requests for service and other issues related to utility billing;
- Resolve billing or service complaints and refers grievances to designated departments for investigation;
- Respond promptly to customer inquiries and maintain a positive, empathetic and professional attitude toward customers at all times;
- Keep records of all conversations database in a comprehensible way;
- Recognize, document and alert the supervisor of trends in customer calls;
- Route calls to appropriate resources.

**Account Representative**
- Build sustainable relationships and engage occupants by taking the extra mile;
- Deliver a personalized 1:1 customer experience with property managers;
- Manage filing, mailing, correspondence and other administrative tasks;
- Communicate and coordinate with colleagues as necessary;
- Actively pursue overdue accounts and collection activity;
- Routine accounting work processing payments utilizing utility software, invoicing and accounts receivable documentation, maintenance and reconciliation;
- Complete contract forms, prepare change of address records, and issue discontinuance orders;
**Knowledge/Skills/Abilities**
- Strong phone and verbal communication skills along with active listening;
- Familiarity with CRM systems and practices;
- Knowledge of customer service practices and principles;
- Ability to handle stressful situation appropriately;
- Excellent data entry and administrative skills; accuracy and attention to detail;
- Previous experience or knowledge of utility billing is an asset;
- Understanding of Ontario Energy Board Regulations (OEB);
- Self-motivated and will take the initiative to work with limited supervision;
- Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages;
- Numerical Competence; ability to solve complex problems, manage and analyze data;
- Exceptional organization and time management skills; ability to multitask and manage time effectively.

**Qualifications**
- High School graduate with 1-3 years customer support experience;
- Proven track record of over-achieving quota and goals;
- Bilingualism (French/English) and/or proficiency in a second language is considered an asset;
- Experience with Harris NorthStar or other utility grade Software is preferred.

**Working Conditions**
- Incoming calls, providing customer support nationwide;
- Office environment using computer, phone, software & other office equipment;
- Will sit for long periods of time;
- On occasion, may be required to work evenings or weekends to meet department deadlines.

We thank you for your interest; however, only successful applicants will be contacted.

CARMA group of Companies is committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner in accordance with the applicable standards set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. We foster an inclusive organizational culture as an Equal Opportunity Employer.

**Job Types**: Permanent, Full-time

**Benefits**:

- Disability insurance
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Work Location: In person

  • Customer Care/account Representative

    6 months ago

    Kawartha Lakes, Canada CARMA Corp Full time

    **Our Company** Founded in 1977, CARMA is 100% Canadian owned and operated, with its head office and manufacturing facility located in Lindsay, Ontario. We were the first Measurement Canada approved supplier of electronic submetering systems and continue to be the market leader, with over 250,000 meters installed. Operating across Canada with offices in...

  • Call Center Representative

    6 months ago

    Kawartha Lakes, Canada Conceptual Fusion Design Inc. Full time

    **Job Overview**: As a Call Center Representative / Customer Service personnel at our design firm, you will be the first point of contact for our clients, providing exceptional customer service and support over the phone and through other communication channels. **Responsibilities**: Address client inquiries regarding our design services, pricing,...

  • Customer Service Representative

    4 weeks ago

    Kawartha Lakes, Canada Neighbourly Pharmacy Full time

    About Us:Neighbourly Pharmacy is a leading network of community pharmacies with over 295 locations across Canada.We are committed to delivering exceptional patient care and providing our communities with access to quality healthcare services.Job Summary:The Customer Service Representative will play a vital role in ensuring the smooth operation of our store,...

  • Customer Service Representative

    6 months ago

    Kawartha Lakes, Canada Sraxion Full time

    Responsibilities: - Conduct outside sales activities to generate new business and expand market presence - Identify and pursue business development opportunities to increase sales revenue - Collaborate with team members to develop and implement effective sales strategies - Utilize technology sales techniques to promote products and services to potential...

  • Seasonal Customer Experience Representative

    6 months ago

    Kawartha Lakes, Canada Indigo Books & Music Full time

    Company Description **Schedule: Part-Time** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities...

  • Finance Clerk Summer Student

    6 months ago

    Kawartha Lakes, Canada Community Care City of Kawartha Lakes Full time

    **As stipulated by Canada Summer Jobs,** **successful applicants must be between the ages of 15 and 30.** **Are you looking for a meaningful summer job? **Community Care City of Kawartha Lakes is looking for a student to join our finance department, in a full-time capacity over the summer months. The role would provide support and assistance to our current...

  • Medical Administrator, Community Health Centre

    6 months ago

    Kawartha Lakes, Canada Community Care City of Kawartha Lakes Full time

    The Community Health Centre (CHC) is a non-profit, community-governed division of Community Care City of Kawartha Lakes that provides primary health care, health promotion and community services. Our multi-disciplinary team includes physicians, nurse practitioners, nurses, a registered dietitian, a social worker, a health promoter, and other health care...

  • Wireless Sales Representative

    3 months ago

    Kawartha Lakes, Canada The Mobile Shop Full time

    Brand: The Mobile Shop Location: 1022 - TMS LSL Lindsay Kent - 400 Kent Street West, Lindsay, Ontario - K9V 6K2 **Join Our Team as a Wireless Sales Representative at The Mobile Shop!** **About The Mobile Shop**: At The Mobile Shop, we're dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans available in the...

  • Companionship

    6 months ago

    Kawartha Lakes, Canada Care Crew Solutions Full time

    **JOB DESCRIPTION** **Companionship Position** contact with customers, suppliers, and internal staff requires good telephone and personal presence. Our work environment offers: - On-the-job continual training and orientation - Family and home-style environment for both employees & residents - Support and compassion - The Care Crew's three pillars:...

  • Personal Support Workers

    6 months ago

    Kawartha Lakes, Canada Community Care City of Kawartha Lakes Full time

    **File #24-T-05** Community Care City of Kawartha Lakes is seeking Personal Support Workers (PSW) with part time and casual availability. As an integral part of the home and community care team, PSW’s support, encourage and provide independence for patients in their homes and community setting by assisting with activities of daily living. The work of the...

  • Adult Day Program Assistant

    5 months ago

    Kawartha Lakes, Canada Community Care City of Kawartha Lakes Full time

    **KEY ACCOUNTABILITIES**: - Support and assist in Day Program activities, daily running of the program based on client and program needs; - Assist clients with feeding, toileting, and personal hygiene as needed; - Assist clients with crafts, games and other activities; - Assist with on-site meal preparation and clean up; - Interact well and nurture the...

  • Data Management Coordinator

    5 hours ago

    Kawartha Lakes, Canada Community Care City of Kawartha Lakes Full time

    **KEY ACCOUNTABILITIES**: **Data Management** Responsible for data collection, extraction, transfer, analysis and the management of the systems that support program functions Optimize and enhance the EMR in order to support the delivery of evidence based care Ensure client records are created, maintained, stored and transmitted in accordance with...

  • Customer Service Representative

    3 weeks ago

    Kawartha Lakes, Canada Neighbourly Pharmacy Full time

    About Neighbourly PharmacyWe are Canada's largest and fastest-growing network of community pharmacies. Our team is passionate about providing exceptional patient care to our communities.As a recognized Best Managed Company, we take pride in helping our employees realize their career goals.

  • Personal Support Worker

    6 months ago

    Kawartha Lakes, Canada Care Crew Solutions Full time

    **Applicants MUST reside in Ontario Canada** We are a professional company with an innovative approach to supporting and uplifting those living with and affected by dementia and other ailments. We provide a respectful and nurturing environment in the client’s own home. Care Crew Solutions, a division of Purple House provides service to all of Kawartha...

  • Board of Directors Volunteer Position

    6 months ago

    Kawartha Lakes, Canada Community Care City of Kawartha Lakes Full time

    We are excited to announce that our Community Care Board is actively recruiting Directors. As a Board Director, you will have a meaningful role in steering the future of the organization as we embark on our progressive ‘The Road Ahead’ three-year Strategic Plan. As a member of our team you will join an engaged, motivated, and diverse team of volunteers...

  • Home Support Services Coordinator

    2 months ago

    Kawartha Lakes, Canada Community Care City of Kawartha Lakes Full time

    **Temporary Full Time** **Fil**e #24-T-28** Community Care City of Kawartha Lakes is seeking a Full Time Home Support Services Coordinator. As an integral part of the Community Support Services Care team, the Home Support Services Coordinator will lead registration and intake for clients in Community Support Services and refer to other community programs...

  • Dental Assistant

    2 months ago

    Kawartha Lakes, Canada Community Care City of Kawartha Lakes Full time

    **Part Time Position - File #24-F-27** We are currently seeking a full-time Dental Assistant for our Community Dental Clinic with flexible hours, Monday through Friday, occasionally weekends and possible weeknights. **KEY ACCOUNTABILITIES**: **Reporting to the Director, Clinical Services** - Provides clinical assistance to the dental office - Supports the...

  • Personal Support Services Supervisor

    5 hours ago

    Kawartha Lakes, Canada Community Care City of Kawartha Lakes Full time

    **Full Time #24-F-32** **KEY ACCOUNTABILITIES**: Reporting to the Program Manager, Personal Support Services: - Undertake client assessments, client care and service plans, attending to all related documentation to ensure quality service and effective risk management - Supervise PSW staff, including performance connects and developmental coaching for...

  • Personal Support Services Scheduler

    5 hours ago

    Kawartha Lakes, Canada Community Care City of Kawartha Lakes Full time

    **Permanent Part Time** **KEY ACCOUNTABILITIES: Working from Lindsay our Scheduler will**: - Working in collaboration with the PSS Supervisors prepare staff and client electronic schedules and all related documentation for all areas of Personal Support Services - Communicate schedules and schedule changes to staff and clients - Provide prompt response to...

  • Dedicated Early Years Educator Required

    3 weeks ago

    Kawartha Lakes, Canada Compass Early Learning and Care Full time

    About the RoleWe are seeking a passionate and dedicated individual to join our team as an Early Childhood Educator. In this role, you will have the opportunity to make a positive impact on the lives of young children and their families.Key Responsibilities:Plan and lead engaging activities that promote the physical, cognitive, emotional, and social...