Technical Support Operator

2 months ago

Calgary, Alberta, Canada Cold Bore Technology Full time


Who We Are:

Cold Bore Technology is the new foundational standard in frac enterprise communication.
Cold Bore's LayerZERO is the industry approach to a scalable foundation and future, the only company in North America providing a standard protocol enabled base layer (LayerZERO) for frac which not only services operators but service companies as well.
Cold Bore Technology "Automates & Standardizes" the entire operation through an enterprise solution.

LayerZERO Enterprise Communication enables Centralized Data Collection and Bidirectional Communication for the Entire PAD allowing for:
  • An industry standard protocol that allows all services to have immediate bi-directional communication
  • Supported by third party development teams for software products
  • 24-hour pad health monitoring and troubleshooting reducing complexity and downtime
  • Remote completion capabilities with a singular shared timestamp
  • Real-time LayerZERO to Edge Server across all frac operation services including in-between interoperable capture (Well Swap, Switches, Zipper, etc.) for critical path evaluation
Cold Bore delivers on the desire for Industry Standardized "clean" data foundation for completions' technology and execution. Offering best practices of industry standardized format and enabling frac operations to be both Effective AND Efficient, not solely focused on NPT and avoiding extra costs, but more so the combined effectiveness with the results leading to better production, as well as efficiency.

Role Description:

Cold Bore Technology is seeking a Remote Technical Support Operator to join our growing RTOC team. Reporting to the RTOC Coordinator, you will be responsible for providing technical support and expertise to customers and Field Technicians remotely. This role is an opportunity for a self-starter to grow their experience in the exciting world of high tech, working with some of the smartest people in the industry to revolutionize completions through IIoT smart technology. Working in a fast-paced team environment, this role requires a self-motivated individual with a high degree of collaboration and innovation. Come work with a ground-breaking and result-driven team determined to transform the Oil & Gas Industry through technology

Responsibilities:
  • Serve as the first point of contact for customers and Field Technicians seeking technical assistance over the phone or email.
  • Frac tree monitoring and analyzing data streams to identify issues with the data being collected.
  • Create daily reports, communicate with stakeholders, and provide follow up as necessary.
  • Perform remote troubleshooting through diagnostic techniques and asking pertinent questions.
  • Determine the best solution based on the issue and details provided by customers and Field Technicians.
  • Walk the customer or Field Technician through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Record events and problems, and their resolution in logs.
  • Identify and suggest potential areas of improvement on procedures.
Requirements:
  • Experience working in Information Technology (IT) is considered an asset.
  • Oilfield experience is considered an asset.
  • Proficient with Microsoft Office.
  • Ability to research and identify solutions for existing or elusive problems.
  • Capable of adapting to changing work roles.
  • Proven experience as a Help Desk Technician or other customer support role is an asset.
  • Good understanding of computer systems, advanced networking skills and emerging wireless technologies.
  • Ability to diagnose and resolve basic technical issues.
  • General understanding of electrical circuitry.
  • Proficiency in English.
  • Excellent communication skills.
  • Customer-oriented mindset with the ability to remain even-tempered under pressure.

Powered by JazzHR

h7RLnBQeM6

  • Intermediate/Senior Technical Support Specialist

    1 month ago

    Calgary, Alberta, Canada GAM Technical Services Full time

    Salary: Who Is GAM Tech?GAM Tech specializes in delivering top-notch IT support tailored for small and medium sized businesses. Our ethos is rooted in forging strong relationships and ensuring open communication, allowing us to align IT strategies with our clients' business objectives. We pride ourselves on being a dependable partner for growth, offering...

  • Intermediate/Senior Technical Support Specialist

    3 weeks ago

    Calgary, Alberta, Canada GAM Technical Services Full time

    Salary: Who Is GAM Tech?GAM Tech specializes in delivering top-notch IT support tailored for small and medium sized businesses. Our ethos is rooted in forging strong relationships and ensuring open communication, allowing us to align IT strategies with our clients' business objectives. We pride ourselves on being a dependable partner for growth, offering...

  • Technical Process Analyst

    3 weeks ago

    Calgary, Alberta, Canada Alberta Electric System Operator Full time

    The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta's interconnected power grid and also facilitate Alberta's competitive wholesale electricity market. The AESO strives to foster an...

  • Technical Process Analyst

    2 months ago

    Calgary, Alberta, Canada Alberta Electric System Operator Full time

    The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta's interconnected power grid and also facilitate Alberta's competitive wholesale electricity market. The AESO strives to foster an...

  • Engineer or Senior Engineer, Operations Coordination

    3 weeks ago

    Calgary, Alberta, Canada Alberta Electric System Operator Full time

    The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta's interconnected power grid and also facilitate Alberta's competitive wholesale electricity market. The AESO strives to foster an...

  • Engineer or Senior Engineer, Operations Coordination

    2 months ago

    Calgary, Alberta, Canada Alberta Electric System Operator Full time

    The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta's interconnected power grid and also facilitate Alberta's competitive wholesale electricity market. The AESO strives to foster an...

  • Engineer or Senior Engineer, Operations Coordination

    1 month ago

    Calgary, Alberta, Canada Alberta Electric System Operator Full time

    The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta's interconnected power grid and also facilitate Alberta's competitive wholesale electricity market. The AESO strives to foster an...

  • Technical Support Specialist

    6 days ago

    Calgary, Alberta, Canada Forge Performance Group Full time

    Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. Blackline Safety. Blackline Safety's Technical support team is growing and needs a strong Technical Support Analyst to support our team based out of Calgary, Alberta. Blackline Safety is a world leader in the development and manufacturing of wirelessly...

  • technical support supervisor

    5 days ago

    Calgary, Alberta, Canada Supply Kings Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a...

  • Technical Support Analyst

    6 days ago

    Calgary, Alberta, Canada Forge Performance Group Full time

    Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals. This opportunity is posted on behalf of our client: Blackline Safety. Description Blackline Safety's Technical...

  • Technical Support

    5 days ago

    Calgary, Alberta, Canada Teleperformance Full time $20

    Technical Support Position - Join Our Team!Remote opportunity in the BPO industry in Alberta, Canada.We are currently seeking candidates from various locations across Canada including Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, and Prince Edward Island.Key Responsibilities:Communicate clearly and effectively,...

  • Technical Support

    5 days ago

    Calgary, Alberta, Canada Teleperformance Full time

    The OpportunityWe are currently seeking a Technical Support Specialist - Remote Position, to join our team in the BPO sector of Alberta, Canada.We welcome applications from individuals located in various regions, including Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, and Prince Edward Island.Effectively...

  • Technical Support Representative

    5 days ago

    Calgary, Alberta, Canada Aquire FMS Full time

    AQUIRE FMS - Tech Support CoordinatorTech Support Coordinator is responsible for National technical support of the AQUIRE FMS Predictive Equipment Monitoring (PEM) system during weekends for HVAC-R technicians throughout the country.Responsibilities & Duties include, but are not limited to:Utilizing Predictive Equipment Monitoring (PEM) software to verify...

  • Technical Support Specialist

    5 days ago

    Calgary, Alberta, Canada Benevity Full time

    Meet Benevity:Benevity's award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 650+ clients (and counting) build better cultures and engage their employees and customers to create greater social and...

  • Technical Support Analyst

    5 days ago

    Calgary, Alberta, Canada Intelligent Wellhead Systems Full time

    Job descriptionTechnical Support AnalystTechnical support desk operates 24 hours a day, 7 days a week in a compressed work week schedule 4 days on, 4 days off. This position will be a hybrid model working from home and at our Calgary office.Responsibilities Strong organizational, problemsolving and analytical skills Understanding electrical and mechanical...

  • Technical Support Analyst III

    5 days ago

    Calgary, Alberta, Canada United Farmers of Alberta Co-operative Limited Full time

    Reporting to the Sr. Manager, IT Cardlock and Retail Services , the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock and Farm Store Locations. The Technical Support Analyst III will also be key in future...

  • Product Manager, IT Technical Operations

    6 days ago

    Calgary, Alberta, Canada WestJet Full time

    Overview of role:As the Product Manager, IT Technical Operations reporting to the VP, IT Airline Operations you will have both internal and external product management responsibilities. This is an operationally focused team dedicated to ensuring a high level of end user support, system maintenance as well as driving enhancements on products critical to our...

  • Technical Support Analyst

    6 days ago

    Calgary, Alberta, Canada PBS Systems Full time

    Welcome to PBS Systems!We are looking for a passionate individual to join our Client Services team at PBS Systems. At PBS, we are revolutionizing the automotive dealership industry. With over 30 years in business, we are the third largest Dealership Management System provider in North America. We value our customers as partners, innovators, and friends. Our...

  • Technical and sales support specialist

    5 days ago

    Calgary, Alberta, Canada Spartan Controls Ltd. Full time

    Press Tab to Move to Skip to Content Link Technical Sales Specialist - Measurement Instrumentation Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales,...

  • Technical Records and Administration Support

    5 days ago

    Calgary, Alberta, Canada HeavyAero Maintenance Centre Full time

    position summaryThis position will support the technical records and operational administration departments in ensuring aircraft maintenance is properly recorded and documented to the Transport Canada standard. This will be done with the support of experienced and knowledgeable team members who will mentor you and guide you in these areas. This role will...