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Technical Applications Engineer

2 months ago

Richmond, British Columbia, Canada Saltworks Technologies Full time

Technical Applications Engineer (Customer Support)

Saltworks Technologies is a global leader in advanced industrial desalination and lithium refining. Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition.

We offer meaningful and exciting work in a collaborative environment, driven by innovation and problem-solving. Our fast-growing company provides exceptional career opportunities.

The Role:

Join our team as a Technical Applications Engineer (Customer Support) and play a pivotal role in providing exceptional support to our leading industrial clients. Your responsibilities will include:

  • Managing technical inquiries concerning our product lines post-handover to the customer.
  • Assisting customers with remote setup via email, phone, live remote plant HMI (Human-Machine-Interface) access, and other channels.
  • Collaborating with engineering teams, project managers, and senior leaders to support you directly.

Your Key Responsibilities:

  • Serving as the first point of contact for customer technical queries.
  • Providing remote technical support, employing troubleshooting skills to diagnose and resolve issues promptly.
  • Routing the issue to the relevant engineering or project teams, obtaining a resolution, and delivering the solution to the customer.
  • Engaging in collaborative problem-solving across engineering and project management divisions.
  • Mastery of our product offerings to offer authoritative support and guidance to our valued clients.
  • Bringing forward design feedback, driving continuous improvement, and innovation within our engineering teams.
  • Writing and refining comprehensive support documentation, guidelines, and procedures.

You Will Be a Great Fit If:

  • You have a Chemical or Integrated Engineering degree.
  • You have 2 to 4 years of post-graduate experience, with a proven track record of technical support proficiency in a fast-paced industrial environment.
  • You have hands-on experience with system diagnostics, including hydrostatic, mechanical, electrical, and process control commissioning or field work.
  • You are familiar with industrial safety standards pertaining to mechanically and electrically energized systems.
  • You have exceptional analytical and critical thinking abilities, with a strong orientation toward safety and risk management.

Universal Skill Sets:

  • Excellent interpersonal skills with the ability to work well within a team.
  • Excellent verbal and written communication skills in English.
  • Ability to organize, prioritize, and maintain a high quality of work and quickly learn new skills.
  • Strong commitment to delivering high-quality work, while meeting deadlines.
  • Positive attitude, can-do approach, and willingness to roll up your sleeves.

Why Join Saltworks?

We have an outstanding team that is passionate about innovation and solving key environmental challenges facing our planet.

Join a team pioneering the future of water. Our customers include world-leading electric vehicle makers, semiconductor firms, mining companies, agriculture firms, and more.

We Offer:

  • A collaborative and rewarding work environment.
  • Opportunities to advance technically or in leadership roles.
  • A competitive compensation package that includes medical, dental, vision, RRSP matching, life insurance, AD&D coverage, and education allowance.
  • A culture that supports safety, innovation, learning, diversity, and teamwork.
  • Fun social activities and company events.