Accounts Receivable Manager
3 weeks ago
About the Opportunity:
- Lead and manage the Order to Cash (O2C) operations, ensuring timely, accurate, and efficient execution of collections, AR, and billing processes.
- Oversee and support a team of 4 AR professionals, fostering a collaborative and high-performing environment through coaching, feedback, and career development.
- Build strong relationships with merchants, clients, and internal teams to facilitate effective collections and resolve escalations, including billing discrepancies and intercompany transactions.
- Own the collections strategy, ensuring adherence to processes and identifying opportunities for improvement to achieve cash flow targets.
- Drive process improvements by leveraging ERP functionality (NetSuite preferred) to streamline workflows, automate operations, and enhance scalability.
- Collaborate with Sales, IT, Finance, and FP&A teams to address larger account collections, resolve payment issues, and support reporting processes, including month-end AR packages and P&L impact.
- Prepare and maintain accurate reports, including aging reports, DSO metrics, and KPIs, to monitor and optimize collections performance.
- Ensure compliance and accuracy in departmental functions such as customer master maintenance, credit administration, cash application, vendor setups, and subscription-based billing.
- Manage complex, time-sensitive projects such as transitioning non-sub-ledger customers to the sub-ledger and supporting cross-functional initiatives like e-invoicing and automation.
- Balance a dynamic workload that includes collections, resolving merchant issues, month-end requests, and team leadership while maintaining a resourceful and proactive approach.
About You:
- Minimum 5 years of managerial experience in AR and Collections (B2B)
- Experience with multi-currency, multi-subsidiary, and intercompany transactions
- Advanced Excel skills
- Please note, experience with NetSuite and/or Great Plains, and subscription billing are considered strong assets
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