Analyst, Support Ops

4 days ago

Montreal Quebec, Québec, Canada Infotree Global Solutions Full time

Job Title: Analyst, Support Ops

Location: Montreal, QC (Hybrid)

Duration: 3 months of contract


Job Description:

Responsibilities:

  • Respond to our operators’ questions related to our system and problems with the system
  • Bridge information between our customers, our engineering teams and between departments
  • Work on implementing and improving technology-related operational processes
  • Plan and execute system upgrades with our cross functional teams
  • Install, configure, monitor, update and perform log analysis on various components of our stack
  • Provide feedback to the product and engineering teams relative to problems encountered and possible improvements to our systems
  • Support our international partners in configuration of the systems
  • Prepare and train our operators in operating our system
  • Able to lead large projects from idea to positive execution


Experience:

  • Preferred Bachelor’s in Computer Science
  • 3+ years of experience in technology and customer service
  • Experience or exposure to distributed systems
  • Experience working with databases, relational or SQL
  • Experience with ticketing systems (Jira is preferred)
  • Experience with Linux/UNIX
  • Experience with cloud infrastructure (AWS, GCP, etc)
  • Strong customer service orientation
  • Ability to thrive in a startup environment
  • Ability to write thorough, scalable and clear documentation
  • Must be fluent in spoken and written English and French


Requirements

  • Preferred Bachelor’s in Computer Science 3+ years of experience in technology and customer service
  • Experience or exposure to distributed systems Experience working with databases, relational or SQL
  • Experience with ticketing systems (Jira is preferred)
  • Experience with Linux/UNIX Experience with cloud infrastructure (AWS, GCP, etc)
  • Strong customer service orientation Ability to thrive in a startup environment
  • Ability to write thorough, scalable and clear documentation
  • Must be fluent in spoken and written English and French.

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